Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 9 replies, 4 voices, and was last updated 1 year, 6 months ago by Jill.
11/04/2018 at 9:36 pm #476445
Thanks so much for your email. Rest assured I tried all of the steps you suggested. I also followed your advice from two weeks ago and this was formatted in Google Sheets.
I deleted all of the members on file, so the directory is currently blank. I am trying to import a CSV file. . I go to Import CSV, upload the file and then hit the “MAP” button and then it goes to a blank screen that only says “Connections: CSV Import”. I’ve tried this multiple times. I do not navigate away; I never get the “Import Complete” message. I have read all of the documentation. Can you tell me how I can import this file, please?
Thanks for your help.
Attachments:You must be logged in to view attached files.11/04/2018 at 11:01 pm #476447
The file appears to be fine and has imported fine in my test site without any issues.
Please create a temp admin login with this plugin:
Reply back as a private reply with the login link and I’ll take a look.11/05/2018 at 3:28 pm #476484
Hi Steve –
Oddly I didn’t receive your reply, but am responding here because I’ve discovered that the Import CSV Extension on this site was WAAAAAYYY out of date, I inherited this site from someone else… I have just repurchased the extension and am installing it now. And that should do it.
I will let you know.
Thanks again.11/05/2018 at 5:05 pm #476491
Ahhh… being out of date could potentially cause that issue.11/06/2018 at 10:48 am #476553
The import looks good, except this membership chooses one or two categories. Only one imported. What did I do wrong?11/06/2018 at 11:21 am #476556
Were both categories in separate columns like in the CSV file that was originally attached?11/06/2018 at 12:20 pm #476558
Yes. I mapped both to “Categories”.11/06/2018 at 2:28 pm #47657511/06/2018 at 2:57 pm #476576
Mapping both like that will not import both … just like if you would try to map last name twice. Follow the instructions in the FAQ that I linked to in my last reply.11/07/2018 at 6:51 pm #476624JillGuest
@ Steve – Thank you so much for your patient direction. I was getting in a panic! The directory looks terrific.
You must be logged in to reply to this topic.