Can’t Import CSV File

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 11/04/2018 at 9:36 pm #476445
    Jill Masters
    Participant

    Thanks so much for your email. Rest assured I tried all of the steps you suggested. I also followed your advice from two weeks ago and this was formatted in Google Sheets.
    I deleted all of the members on file, so the directory is currently blank. I am trying to import a CSV file. . I go to Import CSV, upload the file and then hit the “MAP” button and then it goes to a blank screen that only says “Connections: CSV Import”. I’ve tried this multiple times. I do not navigate away; I never get the “Import Complete” message. I have read all of the documentation. Can you tell me how I can import this file, please?
    Thanks for your help.

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    11/04/2018 at 11:01 pm #476447
    Steven Zahm
    Keymaster

    @ Jill

    The file appears to be fine and has imported fine in my test site without any issues.

    Please create a temp admin login with this plugin:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back as a private reply with the login link and I’ll take a look.

    11/05/2018 at 3:28 pm #476484
    frtsgv
    Participant

    Hi Steve –
    Oddly I didn’t receive your reply, but am responding here because I’ve discovered that the Import CSV Extension on this site was WAAAAAYYY out of date, I inherited this site from someone else… I have just repurchased the extension and am installing it now. And that should do it.
    I will let you know.
    Thanks again.

    11/05/2018 at 5:05 pm #476491
    Steven Zahm
    Keymaster

    @ Jill

    Ahhh… being out of date could potentially cause that issue.

    11/06/2018 at 10:48 am #476553
    frtsgv
    Participant

    The import looks good, except this membership chooses one or two categories. Only one imported. What did I do wrong?

    11/06/2018 at 11:21 am #476556
    Steven Zahm
    Keymaster

    @ Jill

    Were both categories in separate columns like in the CSV file that was originally attached?

    https://connections-pro.com/documentation/csv-import/#How_do_I_import_categories

    11/06/2018 at 12:20 pm #476558
    frtsgv
    Participant

    Yes. I mapped both to “Categories”.

    11/06/2018 at 2:28 pm #476575
    frtsgv
    Participant
    11/06/2018 at 2:57 pm #476576
    Steven Zahm
    Keymaster

    @ Jill

    Mapping both like that will not import both … just like if you would try to map last name twice. Follow the instructions in the FAQ that I linked to in my last reply.

    11/07/2018 at 6:51 pm #476624
    Jill
    Guest

    @ Steve – Thank you so much for your patient direction. I was getting in a panic! The directory looks terrific.

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