View Profile error

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: ,

Viewing 10 posts - 1 through 10 (of 11 total)
1 2
  • Author
    Posts
  • 11/18/2016 at 3:38 pm #400373
    Rick
    Participant

    I have an issue with one of my contacts. The information is displayed properly but when you click on “View Profile” it returns no result.

    The link generated is:

    http://domainname.com/directory/name/first-lastname/

    While the correct link should be:

    http://domainname.com/directory/category1-directory/name/first-lastname/

    It seems like it’s omitting the category in which the contact is created. Entry in question is OMalley.

    • This topic was modified 6 years, 6 months ago by Rick.
    • This topic was modified 6 years, 6 months ago by Steven Zahm. Reason: Remove link and rephrase sentence
    11/18/2016 at 4:43 pm #400402
    Steven Zahm
    Keymaster

    @ Rick

    No, that looks like the correct URL to me. The cat is not part of the URL because the entry can belong to an unlimited number of categories. You would have to share a link to your directory so I can take a look.

    Make sure you have the directory home page set correctly on the Connections :: Settings admin page under the General tab.

    11/21/2016 at 11:24 am #400530
    Rick
    Participant
    This reply has been marked as private.
    11/21/2016 at 11:56 am #400536
    Steven Zahm
    Keymaster

    @ Rick

    What is the exact shortcode used on the directory home page and the specialty areas staff page?

    Also, can you attach a screenshot of the admin edit page for OMalley.

    You can post this as a private reply.

    11/21/2016 at 12:06 pm #400537
    Rick
    Participant
    This reply has been marked as private.
    11/21/2016 at 12:31 pm #400552
    Steven Zahm
    Keymaster

    @ Rick

    Is the entry, by chance, assigned to one of the categories you have listed in the exclude_category shortcode option?

    11/21/2016 at 12:35 pm #400553
    Rick
    Participant

    the entry in question is ID=39.
    The categories listed under exclude are the sub-categories of departments only.

    11/21/2016 at 1:19 pm #400564
    Steven Zahm
    Keymaster

    @ Rick

    Ok, but is she assigned to any of categories that have been excluded (including the children categories of the excluded categories).

    That’s important because if she has been assigned to any of the excluded categories, she will not be able to be displayed.

    Perhaps sharing a screenshot of the categories admin page will help… that way I can see the category IDs.

    11/21/2016 at 1:47 pm #400570
    Rick
    Participant

    Yes. The contact was also part of the excluded categories. This fixed the issue.
    Thank you so much.

    11/21/2016 at 1:49 pm #400571
    Rick
    Participant
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 11 total)
1 2

You cannot reply to this support topic. Please open your own support topic.