Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
01/24/2017 at 10:39 am #408163
This is related to the following ticket which you marked as resolved… http://connections-pro.com/support/topic/import-csv-from-old-site-using-connections/
Recap: I used your import CSV ext today but it did not work. AT first it only imported a handful of the records. SO i deleted those and tried doing the import again. The second time, it did not import anything. FYI I used an exported CSV from another site using Connections. So I did the export again and tried that file; still no records. Please help. FYI Attached is the export CSV file I used below. I assume I do not need to do anything to the file since it was exported using your plugin. Safe assumption? Here are the steps I followed:
1) Exported CSV from old site using connections
2) Clicked import CSV within wp-admin of new site
3) Selected CSV from desktop
4) Clicked Map button
5) Confirmed everything was mapped correctly
6) Clicked import
7) took about 10 seconds to complete import (progress bar went all the way to end and I was given “Import complete!” message.
8) Went to Manage page – no records there
9) Went to categories – no categories
Few other facts about the process I went through that might help us troubleshoot:
– I originally tried using the default Import tab within Settings to import CSV; this obviously didn’t work because 1) I didn’t realize it was only for categories
– when i realized this and attempted to just upload categories it did not work either
– this is when i opened a ticket and you made me aware that I needed to purchase the Import CSV extension to import All entries
– this is when i followed the steps above to no avail
I can be reached at 480-273-0005 if easier to talk over phone or i can jump on google hangout for real-time messaging.
Brad01/24/2017 at 11:03 am #408168
Steps look good. Can you attach the CSV file again? First rename the file. Change the. csv to .txt so it will not be rejected.
Also, since you are importing an export to a new site, make sure to read Why is nothing being imported? FAQ. My guess at this point is that the Entry ID is being mapped and since those entries do not exist on the new site, they can not be updated. This seems to trip up people once in while. I’ll have to update to eith not to auto map or add an option for one to choose to update or import as new instead of trying to do this automagically for users.
01/24/2017 at 11:07 am #408170
- This reply was modified 7 years ago by Steven Zahm.
sure, see attached. looking at your recommended article now.
Attachments:You must be logged in to view attached files.01/24/2017 at 11:25 am #408174
File looks fine seems to have imported without issue on my test site.01/24/2017 at 11:25 am #408175
You were right; looks like i had to select “Do not import” for the Entry ID. Everythign was successfully imported this time. Thanks for the quick response. Can i make a few suggestions that i think would help minimize the # of support requests for you and improve the set-up experience for your clients …
1) Recommend highlighting the two main import use case scenarios and what to do for each as part of your basic instructions on the Import CSV page within wp-admin. For example.. a sentence like this would go a long way IMHO “If importing new records, do not map Entry ID. If updating existing records, make sure you map entry ID.” .. something like that..
2) I think there’s an opportunity for you to highlight more clearly what comes with the Connections plugin free version vs. what you get from buying the various extensions. This could be communicated with a side-by-side feature list/grid. List out the main features in a column that come with free versions then in the subsequent columns list out the features from the various extensions. This will give buyers an “at-a-glance” understanding of what they get with free and what they could get if the pay all on one page. From this page, you can also have some CTAs to buy the extensions.
3) Within the Import tab under tools in WP-Admin, I recommend adding a quick disclaimer/note/CTA that tells the user that “you can only import categories using the free version. To be able to import new entries or bulk update existing ones, then buy are “Import CSV” extension.
Hope this helps!
Thanks again for your quick responses!
Brad01/24/2017 at 11:44 am #408176
one other thing – import does not bring over parent-to-child relationship for categories?
Brad01/24/2017 at 12:59 pm #408214
re: import does not bring over parent-to-child relationship for categories?
Sorry, no, not presently. An update is in progress so it uses the new category import logic which does support importing hierarchies.
You cannot reply to this support topic. Please open your own support topic.