Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
03/17/2017 at 11:41 pm #416077Shannon GGuest
I am new to this plugin. Everything is going well until I try and upload an image or logo. I have formatted the images to the correct sizes and it still isn’t allowing me to use them. Suggestions???03/20/2017 at 9:32 am #416200
re: Everything is going well until I try and upload an image or logo. I have formatted the images to the correct sizes and it still isn’t allowing me to use them. Suggestions?
Are you seeing any error message or anything? Please describe what happens when you try to add an image.03/20/2017 at 6:03 pm #416299ShannonGuest
No error messages at all. I click on upload image and then select my image. I see it attached but when I click on save it won’t let me save it. I see the image uploaded still but I cannot save it to upload and see the image in the actual listing.03/21/2017 at 9:17 am #416351
Are you by chance using the Restrict Content Pro plugin? Another user is reporting that plugin is blocking (restricting) uploads. I’m researching as to why.04/29/2017 at 12:01 pm #421448Kevin DambruchParticipant
I am also a new user having this exact same problem. I select an image or logo image to upload to a directory listing, after selecting there is no dialogue for “upload”, I choose update and my image selections go away.
I am not using “restrict content pro” plugin05/01/2017 at 9:48 am #421529
Please do not cross post the same issue in multiple support threads, it actually slows me down, delaying response to you. Thanks!
Please navigate to the Connections : Tools admin page and click the System Info tab. Scroll to the bottom and generate a remote viewing link. PLease reply back as a private post with that link. Thanks!05/01/2017 at 2:08 pm #421541Kevin DambruchGuestThis reply has been marked as private.05/01/2017 at 2:19 pm #421542
Things look good…
To verify, after adding an image or logo and clicking update… when you edit the entry, there is no image or logo?05/01/2017 at 3:11 pm #421544Kevin DambruchGuest
Yes, That is correct.05/01/2017 at 3:17 pm #421545Kevin DambruchGuestThis reply has been marked as private.
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