Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
09/14/2014 at 11:02 pm #304029Catherine CraigParticipant
09/15/2014 at 8:46 am #304079Steven ZahmKeymaster
- Is there somewhere you are supposed to enter the license key?
- I signed in my site URL, but it is not “activated” yet; How long should that take?
- I cannot seem to upload images. Wondering if it is due to the above (not yet activated??) It says error code 500 – fileserver error. Two options. One is that the file permissions are above 755; don’t think that’s the issue. The other is that there’s somethinhg wrong the the .htaccess file. I had to alter the .htaccess file since it is a multi-site installation. I’m hoping you can help me.
re: Is there somewhere you are supposed to enter the license key?
Yes. Go to the Connections : Settings admin page, click the Licenses tab and enter the support license key there.
re: I signed in my site URL, but it is not “activated” yet; How long should that take?
Not sure what you mean by; “I signed in my site URL“, but when you enter your support license key, activation is immediate, no wait time.
re: I cannot seem to upload images. Wondering if it is due to the above (not yet activated??)
No, the support license key activation does not in any way limit the functionality of the templates or extension. The only, but important difference, is only site with an active support license key will be notified of and have the option to apply the updates within the Wp admin.
re: It says error code 500 – fileserver error.
Is your installation of WordPress configured as a multi site installation? If it is, then the error is a bug with Connections 8.1.1. That bug is fixed and that fix will be part of the 8.1.2 bugfix release going out today. If you are no using WordPress in a multi site setup … I’ll need a temp admin account and FTP account so I can log in to see why you would receive this error.
re: The other is that there’s somethinhg wrong the the .htaccess file.
What .htaccess file??? Connections only make a single file in this folder:
../wp-content/plugins/connections/vendor/timthumb/It does not create any other or alter any other existing files. Out of curiosity what changes did you make?
re: is a multi-site installation
Of this is a multi site installation … then the upload bug should be fix in the forthcoming 8.1.2 bugfix release today.
Hope that helps!09/16/2014 at 6:54 pm #304276Catherine CraigGuest
Thank you so much for the update. That fixed my problem, so apparently it wasn’t the .htaccess file.
When you do a multisite installation, part of the process is altering the .htaccess file. Information is on the WordPress codex on how to set up a network.
Apparently that was not the problem here anyway.09/17/2014 at 9:18 am #304340Steven ZahmKeymaster
Nope, I had couple bugs relating to multi site path for image … great to hear the update has fix the issue or you!
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