Upgrading from Extension Pro Pack and Slim Plus license to Pro Pack

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

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Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 10/25/2016 at 5:18 pm #397316
    Tim Cathersal
    Participant

    Hello,

    We purchased the extension Pro Pack and the Slim Plus template last year and the license has expired. We would like to extend these and upgrade to the full Pro Pack. Is there a way to do this at the same discount we’d get by simply extending the License for our previous purchases?

    10/26/2016 at 1:16 pm #397387
    Steven Zahm
    Keymaster

    @ Tim

    In order to upgrade you will first need to renew your existing Extension Pro Pack license. After you have renewed, you will then be able to upgrade to the Pro Pack paying only the difference in price of the license you are upgrading to the license you are upgrading to. Since you plan on upgrading to the Pro Pack, you would not need to renew the Slim Plus template since it is included in the Pro Pack. I hope this make sense.

    Let me know if you have any further questions.

    ps. I ‘ve not done the math, but it might be cheaper for you to let both those items expired and purchase the Pro Pack instead of renew then upgrade.

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