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Support has been upgraded!



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This topic is: not resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 02/19/2013 at 3:18 pm #251848
    hollypowell
    Participant

    There is a message in my blog office that says:
    Upgrade notice for version: 0.7.3.7

    Potentially fixes issues with mutlisite installs..

    When I clicked on upgrade…my site “crashed” and I had to restore my site.

    I am currently using Version 0.7.3.1

    I have purchased the pro as well as the template add-ons.

    I am afraid to try this again.

    Please advise.

     

    02/19/2013 at 3:58 pm #251852
    Steven Zahm
    Keymaster

    @ hollypowell

    Could you describe “my site crashed”?

    If there is ever an issue when upgrading a plugin, any plugin, generally, all you need to do is delete the plugin’s folder from within the
    ../wp-content/plugins folder. For example, you would just delete this folder to remove Connections:
    ../wp-content/plugins/connections

    I suspect you ran out of memory assigned to PHP. This actually could happen at any point with any plugin depending on how much memory overhead they require to run when added to the memory required by the total sum of the memory in use by WordPress, the theme and the plugins.

    To help identify if this is the issue, can you attach screen captures of the System widget on the Connections : Dashboard admin page?

    02/19/2013 at 4:42 pm #251856
    hollypowell
    Participant

    Steven,

    Thanks for getting back to me.

    I am not sure what you mean by system widget on the connections: dashboard admin page. I know what the dashboard is…

    I’m attaching what I think is what you’re asking for:

     

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    02/19/2013 at 4:49 pm #251858
    hollypowell
    Participant

    here is the other file

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    02/19/2013 at 5:02 pm #251860
    Steven Zahm
    Keymaster

    @ hollypowell

    The second screen shot has the System widget … it is the block with the name “System”.

    Assuming the webhost is actually honoring the 512MB set for PHP memory, that is fine. So memory is not the issue. I see the PHP Max Script Execution Time is set at 30 seconds. Generally that should be enough for WordPress to upgrade a plugin as the server would have to be slow or overloaded at the moment for an upgrade to fail. So, I guess, try increasing that to say 90 seconds.

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