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Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 07/02/2014 at 1:07 pm #295797
    dudit
    Participant

    I am a French user, I wish to pass of the version 3.2.1. To the version 3.9.1 of wordpress. I use connections in version 0.7.2.6 with the template cMap 1.0. Is all this compatible with the last version of wordpress? Otherwise which is the procedure. Thank you very much
    best regards

    07/02/2014 at 9:22 pm #295829
    Steven Zahm
    Keymaster

    @ dudit

    I honestly do not know if Connections 0.7.2.6 is compatible with WordPress 3.9.1. Here’s what I suggest…

    Before updating WordPress, deactivate Connections.
    After you update WordPress, update Connections to version 0.8.13. Do not activate Connections yet.
    Go to this folder: ../wp-content/connections_templates/
    Make a backup copy of the cmap folder.
    Now, delete the cmap folder.
    Activate Connections.
    Download cMap 4.0 from your purchase history.
    Install cMap 4.0 as you would any other plugin. The instructions are on this page.

    That should be it, hope that helps!

    06/19/2015 at 5:25 am #337946
    dudit
    Participant

    Hello, I have just put the site: http: // http://www.mairie-corbie.fr / there version 4.2.2 of wordpress. I activate Connections and I do not see the menu appearing in the sidebar of left. I deleted(eliminated) Cmap via the ftp and always nothing. You can help me, thank you.
    Cordially

    06/19/2015 at 9:56 am #337950
    Steven Zahm
    Keymaster

    @ dudit

    You’re logged in as the admin correct? I guess it is possible something has removed the custom capabilities Connections needs for user permissions. See ]this FAQ on how to restore them](http://connections-pro.com/faqs/s2member/). The FAQ relates to s2member, but the same instructions still apply.

    Let me know if that helps.

    06/20/2015 at 8:03 am #338041
    dudit
    Guest
    This reply has been marked as private.
    06/20/2015 at 11:13 am #338048
    dudit
    Participant

    When I install the plugin Code Snippets, this time, I find myself with blank pages without any given visible in the back service(office).
    As soon as I install a plugin new and as soon as “Connections” is always activated, made it the error of the blank page.

    To your knowledge, “Connections” is incompatible the template AVADA (http: // themeforest.net/item/avada-responsive-m ultipurpose-theme / 2833226) or with other plugins?

    Here are those installed(settled) on my version wordpress:
    Contact Form 7 – Fusion(Merger) Core – Google XML Sitemaps-LayerSlider WP – MailPoet Newsletters – No. Future Comments – Comment Expirator – Pro Recent Comment Widget – Revolution Slider-WP Calameo
    thank you for the help, Best regards

    06/22/2015 at 11:08 am #338111
    Steven Zahm
    Keymaster

    @ dudit

    My guess based on the blank page (white screen of death) that you are getting is one of two things. The first is not very likely; duplicate PHP function names or a missing required function. The second, the memory assigned to PHP is being exhausted. I suggest trying to increase that memory allocation. Here’s an excellent article that outlines how to do this. Which method will work will depend on your web host. I suggest starting at the top on working you way down.

    All known plugin and theme conflicts can be found on this page. AS far as I know, Avanda and Connections work just fine together as I have helped others using that theme and there was no conflicts with it in their setup.

    Let me know if that helps.

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