The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Make sure your support license keys are added and activated on the Connections : Settings page under the Licenses tab for both Form and Link.
It appears you may have activated them on a dev site, you’ll have to deactivate them on the dev site first, before you will be able to activate on your live site.
Hope that helps, Let me know.
Well, I am just assuming it is a dev site because the URL is one that looks like it would be a dev site. Anyway, here’s the URL:
If you no longer have access to this site, you can also manage you license activations on your purchase history page under the Licenses tab.
Hope that helps!
You cannot reply to this support topic. Please open your own support topic.