Update of connections fails, plugin now gone

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 05/09/2018 at 1:18 pm #461915
    Jeff Krakow
    Participant

    While updating the plugin to the latest version, the update failed. I’m not sure why it failed. The site is hosted in godaddy servers. After the failed update the plugin no longer appears as installed. I attempted to reinstall but get a message it can’t because the destination folder already exists. Suggestions?

    The CSV installer plugin is still installed (I had bought that last year).

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    05/09/2018 at 1:37 pm #461917
    Steven Zahm
    Keymaster

    @ Jeff

    Sorry to hear you are having trouble! This is actually a WordPress error because WordPress failed to properly update the plugin. This is unfortunately out of my control. This is actually a somewhat common error users eventually face and is not limited to Connections as shown by this quick web search:

    https://www.google.com/search?q=”Installation+failed%3A+Destination+folder+already+exists.”

    WordPress is pretty robust when it comes to installing and upgrading plugins but this process can fail for many reasons.

    Luckily the solution to fix this should not not be too difficult. Here’s how:

    Log into your site with FTP or by using the web hosts file manager.
    Navigate to the ../wp-content/plugins/ folder.
    You should find a folder named connections. Delete this folder and only this folder.
    Now you can reinstall Connections normally.
    You will find all you data is safe after Connections is reinstalled.
    There is no need to delete or reinstall any of Connections’ addons such as cMap. It will function properly after Connections is reinstalled.

    Hope this helps, let me know.

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