unable to update

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 01/17/2017 at 9:47 am #407083
    Ryan Kelley
    Participant

    Hello,

    I am unable to update the Connections Widget. Every time I try I get the error “Update Failed: Could not copy file. connections-widgets/templates/todays-anniversaries/todays_anniversaries.php”

    I was not able to update on the older version of wp and I’m not able on 4.7 either.

    Currently I’m on 2.2 trying to go to 2.4.

    01/17/2017 at 2:54 pm #407091
    Steven Zahm
    Keymaster

    @ Ryan

    That is a WordPress error. It seems for some reason WordPress is unable to delete the existing file so the new version can be installed.

    The only way to fix this is to deactivate and delete the existing version and then reinstall the Widget Pack. Since WordPress is unable to do the delete for an upgrade, it might not be able to when you delete the plugin, so, you might have to delete it using FTP.

    Hope this helps, let me know.

    01/18/2017 at 6:19 am #407213
    Ryan Kelley
    Participant

    Thank you that did help. It’s weird that the connections widget plugin is the only one I have issues with.

    Thanks again!

    01/18/2017 at 10:14 am #407224
    Steven Zahm
    Keymaster

    @ Ryan

    Yep it’s odd, but, I assure you, there’s nothing special about Connections or its add-ons when it comes to installation and updating by WordPress. By that I mean, WordPress handles that. I have no custom code there. So, it follows the same process as the many thousands of other WordPress plugins. I’d chalk it up to a glitch in either the install or uninstall functions in WP. My best guess is that file WordPress did not set the correct file permissions when that file was installed making it so it could not be deleted. Seems this does happen and is not unique to Connections.

    Any way, glad I could help!

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