Unable to enter Bio info in front end

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: , , , ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 10/20/2016 at 11:29 pm #396655
    Rowan Robinson
    Participant

    Hi

    My users are unable to enter any information into the Biographical Info box from the front end. It can however be entered and edited etc from the backend. Do you have any suggestions ??

    Submit Form page

    10/21/2016 at 10:09 am #396715
    Steven Zahm
    Keymaster

    @ Rowan

    I am unable to view the form because it requires a login. You can post login info here as a private reply so I can take a look.

    What I did notice on the page was a couple fatal javascript errors. These could be the cause. You can view the errors by loading the page in Chrome, hitting the F12 key and then clicking the Console tab. Be a little patient for the second error to show since the site is a tad slow to completely load the page.

    Here are the errors:

    • Failed to load resource: the server responded with a status of 500 (Internal Server Error)
      http://aussietaste.recipes/wp-admin/admin-ajax.php
    • Failed to load resource: the server responded with a status of 504 (Timeout while reading response from Server)

    It seems the server is blocking access to a core WordPress file.

    My suggestion is to first resolve these two errors to see if the bio box issue is resolved too.

    Hope that helps, let me know.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.