The progress bar doesnt do anything

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 02/03/2015 at 9:17 pm #318124
    Ezequiel Alba
    Guest

    Hi there, i have an issue doing the import, the progress bar stays on “please wait” and doesnt do anything else, the .csv is the one you offer to download, filled almost all the columns needed to my site, but it stays there, dont know what to do!.

    02/04/2015 at 8:43 am #318188
    Steven Zahm
    Keymaster

    @ Ezequiel

    The only reason this would happen is if another plugin is causing a fatal javascript error. If that is the case then the plugins is not limiting its javascript to its own admin pages.

    If this is the case, you can view the errors by loading the page in Chrome, hit the F12 key and then click the Console tab. Often the the plugin causing the error can be identified by the error of the file path of the file causing the error.

    If you can not identify the plugin, temporarily deactivate all plugins except Connection and the CSV Import extension and then do the import.

    If the error still persists, then the theme is actually the cause which means you’ll need to temporarily switch back to the default theme.

    If you want you can give me a temp admin account and I can logged in and look to see what the issue is exactly.

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