[Josh Taylor]

Hi there,

First off, thanks for a great plugin! Really love using it.
My directory is on http://www.yehangout.com/yedirectory/

I’m having some trouble with the submission process. It seems that some of the forms do not submit if a picture is included. Are there any reasons why this would happen?
The form process goes fine, the upload takes place fine and it even says that the form was successfully submitted.
However, when I head to the manage page. I can’t see any submission!

Let me know if you need any backend login details.
Thanks,

Josh

[Steven Zahm]

@ Josh

It could be that the image is too large or exceeds the upload settings of your server. Try one of these two options:

Add these directives to your php.ini file in the root folder.
upload_max_filesize = 10M
post_max_size = 10M

OR

Add the below to your .htaccess file in the root folder.
php_value upload_max_filesize 10M
php_value post_max_size 10M

Additionally, you might need to increase the max_execution_time in the php.ini as well as increasing the memory allocated to PHP.

All these settings indirectly affect each other. Generally, most webhost default settings are more than adequate as long multi-mega pixels images are not being uploaded.

I hope that helps.

[Josh Taylor]

Hi Steven,

Thanks for this- I think it would be because my image is too big in dimensions.

Is there an option to provide this information for any filling in the form? A little note beside the upload button for guidelines?

Also, if someone was to accidentally try and upload a file too big, would it be possible for the form to prompt the user rather than ‘successfully’ submitting it and losing all the information?

I will have a look and see what my server accepts file wise.

Many thanks for your help,

Josh

[Josh Taylor]

Any update on this Steven? :) Thanks, Josh

[Steven Zahm]

@ Josh

The entry should still be saved even if the image doesn’t. I know other users have posted submission guidelines above the form.

The next release will have a little message warning about the file size. Additionally, it will have better error handling.

[Josh Taylor]

Thanks Steven. I just tried again and can find no submission in the Manage area of Connections despite it saying that there was a successful submission.

The picture I’m using is small enough in size but the dimensions are huge! I’m trying to get the form to stop, realise the photo is too big and prompt me.

Would you like back end credentials to have a look?

Thanks,

Josh

[Steven Zahm]

@ Josh

Sure, use the contact link at the bottom of the page. But first test, try with an image where the image dimensions are not “huge”. You see, images are processed in an uncompressed state. So an image that is highly compressed to produce a smaller file size can easily be 4X or greater in size in the memory. This isn’t a limitation in Connections, this is just how image processing works.

Right now, there is no logic in Form to pre-detect an image that is too large and stop the processing.

[Josh Taylor]

Hi Steven

Just an update on this- I sent you an email in the meantime.

I tried deactivating all the plugins and the Connections widget worked perfectly, the image uploaded fine.
I figured that Connections must be clashing with another plugin so I worked my way through each plugin, activating each one 1 at a time.

After doing this, I found that I had to keep almost all my plugins deactivated in order to get Connections to work. This I can’t do as the amount of work would be bigger if I were to use less plugins.

I figured out that the image actually uploads fine- it’s just the submission prompt that is not processing and saving the form details.

Any more ideas? Please find login details in support ticket sent on the 22nd April.

Thanks,

Josh

[Steven Zahm]

@ Josh

The issue is simply you’re running out of memory allocated to PHP. I installed WP System Health so you could see too. Even though you can set the PHP memory to anything, your host has you locked down to 64MB. Go to your Dashboard admin page, you will see the new widget, click the Test Suite tab and start it. You will see that it fails at 63MB. To test this further, find any 1900×1200 100 dpi image from the web and go to the Add New Media admin page and drag that image to the Drop Here section. You’ll see that WordPress will through an out of memory error. So, you see, this is not limited to Connections.

I took the same 1900 x 1200 image that I used for testing and reduced that by 50% and I was able to upload it just fine. So, you’re going to have to get your host to increase that hard limit, which is very tight for WordPress. This will cause you issues moving forward. As you’re already using roughly 80% of the available memory. That doesn’t give you much room for additional processing.

I hope this make sense.

[Josh Taylor]

Hi Steven,

Thank you very much for this. Very helpful info!

I will take it up with my hosting provider and see if I can upgrade to a server with larger PHP memory options.

I will keep you updated with this! My colleagues have been very impressed with the Connections plugin!

Thanks,

Josh

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