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12/29/2017 at 12:05 pm #445500This reply has been marked as private.12/29/2017 at 12:45 pm #445501
I applied a hot patch of a tweak included in the next Form update which seems to have fix the issue for you. I suspect the solution is a combination of the tweak applied in the core Connections plugin and the Form add on I just added.
I plan on releasing the next Form update in January so it should be safe for you to update when it is released. Hopefully this is an indication that I’ve finally worked around these very rare cases where the script is not being loaded like it should. I suspect the cause in these rare instances has to do with the way the theme renders the page. Any way, as mentioned, it looks like its good now.
Apologies for the trouble! Thanks for working with me to resolve it!12/30/2017 at 5:52 am #445541
you made my year! Finally I can start 2018 with well organised business directory.
HX01/12/2018 at 7:47 am #447080
I unfortunately still have an issue. It seems like your changes influenced the customizer.php.
After activating your plugin the customizer fails to open the menue or showing a preview. After deactivating connections it works again.
Harald01/12/2018 at 9:27 am #447131
RE: I unfortunately still have an issue. It seems like your changes influenced the customizer.php.
RE: After activating your plugin the customizer fails to open the menue or showing a preview. After deactivating connections it works again.
Leaving Connections and its adon active, please do the following:
Let me know what you learn.01/16/2018 at 7:36 am #447382
I do not see a sense in deactivating all other plugin or themes. It is pretty clear: If I deactivate connections the customizer works. If I reactivate it again the customizer does not work. Please understand it the other way round. The theme developer would advice to rather deactivate the connections plugin, because this seems to cause the problem.
Nevertheless, I checked both ways to find out about a theme or a plugin conflict. If a deactivate all plugins (beside the connections plugins) this does not help. I still have no access to the customizer.
So, unfortunately, I did not learn anything.01/16/2018 at 10:44 am #447411
Actually doing this is valuable time spent… for example, what if the issue is actually two plugins conflicting when the Customizer is loaded or if a combination of plugins and themes.
What does not make sense… the Customizer should load just fine with out any other plugins and the default WP theme… but you are saying it does not? If so, that would indicate a new and unknown issue that may be unique to your installation. To investigate further, I’ll need an admin login so I can debug further.01/17/2018 at 2:43 am #447532This reply has been marked as private.01/17/2018 at 10:10 am #447573
RE: Seems like all my troubles are unique…
With many thousand in sales and far many more in total installations over nearly a decade, yes, most issues tend to be more unique if they are not straight up conflicts. When more than a handful have experience a similar issue I code in workarounds. Here’s one example to which you can relate:
I am supporting another user this very moment where the Customizer is not loaded for them, but when I log in, it works for me using the exact same login as he is. Would you not also consider that unique?
Any way, back on to sorting out why the Customizer is not loading for you…01/17/2018 at 10:50 am #447603
Ok, I tracked down the conflict. When the Connections Widget Pack plugin is not active, the Customizer loads just fine… not exactly sure why this would be the case yet as I can not replicate on my dev site.
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