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10/14/2015 at 10:58 am #350572Ben WinterParticipant
I believe I have at some point purchased two licenses (with everything included). One on abng.org and the other on x.abng.org
I am trying to confirm that this is the case as I want to stop using the one on x.abng.org and move that license to another site.
When I look at the purchase history, all of the add-ons are setup to Dec 2015 renewals but the pro-pack is expired…again, causing confusion as I never received an email stating that it would be expiring.
Anyway, please let me know what exactly is going on with my account and how I can transfer a license to another site.10/14/2015 at 2:03 pm #350608Steven ZahmKeymaster
Looking at your purchase history, I see three purchases for the following:
- 08/21/2013 Form (expired 08/21/2014) — not registered to any sites.
- 09/10/2013 Pro pack (expired 09/10/2014) — Authored, Form, Link and SiteShot registered to abng.org
- 07/22/2014 Form — Renewal (expired 07/22/2015) — not registered to any sites.
So it seems none are registered to x.abng.org.
As for display expired Dec 2015… that appears to be a display bug with the plugin that manages licenses. I’m going to report it to the devs. That said, I corrected the individual dates so they show correctly now.
You should have received an license renewal email on 8/10/2014, perhaps it landed in your junk/spam folder??? You must have received one for Form because that was renewed. My email logs only go back 90 days so there is no way for me to confirm one one way or another, sorry.
To transfer a license from one site to another all you need to do is deactivate it for the current site and activate it on the new site. This can be done on the Connections : Settings admin page under the Licenses tab or on your Purchase History page.
If you had purchased a license for x.abng.org, perhaps you prchased using a different email/user account. If you have the license keys, I can look them up for you.
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