Site Activation Issue

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 01/31/2019 at 6:30 pm #483282
    Samuel Musslewhite
    Participant

    Hello Connections Support,

    I recently purchased the Widget Pack extension through a Connections Pro Pack bundle, and it seems I’ve made a dumb mistake and caused some problems for the activation of my support license for this extension.

    Under Home > My account > Purchase History, on the screen where I can choose on which site to activate the extension, I accidentally entered in the full URL of the WordPress Admin screen I was on… including the dynamic URL strings. Now, when I try to hit the “Deactivate Site” button to undo this mistake, nothing seems to happen. I’m afraid I may have caused a problem for the site activation feature by pasting in a dynamic URL.

    I’ve attached a screenshot so you can see what I mean. I’m wondering if there’s a way we can fix this issue so that I can enter the correct url to activate the extension for my website (mycamelot.org/crusaders). I was able to successfully activate my support license for all other products in the Pro Pack; it’s just for the Widget Pack that I made this blunder.

    Let me know if you can help, and I apologize for the stupid mistake!

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    01/31/2019 at 7:23 pm #483287
    Steven Zahm
    Keymaster

    @ Samuel

    I think I have this corrected. You should be able to activate the license in your site admin now.

    Hope this helps! Let me know.

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