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Please open a Support Ticket in your user account.
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Please open a new support topic in the WordPress support forums for Connections.
05/26/2015 at 12:15 pm #335655JoelGuest
Hi, I have this page set as connections home page: http://floridaffaalumni.org/serve/meet-the-council/
and I have the connections shortcode entered on that page.
But I get this error when viewing the page:
Fatal error: Call to a member function getImgEntryX() on a non-object in /home/content/30/9293830/html/wp-content/connections_templates/slim/template.php on line 33
any suggestions?05/26/2015 at 12:18 pm #335656JoelGuest
I probably should have included these stats on my install of Connections….
WordPress: 4.2.2 Multisite: No Connections: 8.2.7 Database: 0.2
CN_MULTISITE_ENABLED: FALSE CN_ENTRY_TABLE: wp_connections CN_ENTRY_ADDRESS_TABLE: wp_connections_address CN_ENTRY_PHONE_TABLE: wp_connections_phone CN_ENTRY_EMAIL_TABLE: wp_connections_email CN_ENTRY_MESSENGER_TABLE: wp_connections_messenger CN_ENTRY_SOCIAL_TABLE: wp_connections_social CN_ENTRY_LINK_TABLE: wp_connections_link CN_ENTRY_DATE_TABLE: wp_connections_date CN_ENTRY_TABLE_META: wp_connections_meta CN_TERMS_TABLE: wp_connections_terms CN_TERM_TAXONOMY_TABLE: wp_connections_term_taxonomy CN_TERM_RELATIONSHIP_TABLE: wp_connections_term_relationships CN_DIR_NAME: connections CN_BASE_NAME: connections/connections.php CN_PATH: /home/content/30/9293830/html/wp-content/plugins/connections/ CN_URL: http://floridaffaalumni.org/wp-content/plugins/connections/ CN_RELATIVE_URL: /wp-content/plugins/connections/ CN_IMAGE_PATH: /home/content/30/9293830/html/wp-content/uploads/connections-images/ CN_IMAGE_BASE_URL: http://floridaffaalumni.org/wp-content/uploads/connections-images/ CN_IMAGE_RELATIVE_URL: /wp-content/uploads/connections-images/ CN_TEMPLATE_PATH: /home/content/30/9293830/html/wp-content/plugins/connections/templates/ CN_TEMPLATE_URL: http://floridaffaalumni.org/wp-content/plugins/connections/templates/ CN_TEMPLATE_RELATIVE_URL: /wp-content/plugins/connections/templates/
Operating System : Linux (32 Bit) Server : Apache Memory usage : 50.15 MByte MYSQL Version : 5.0.96 SQL Mode : Not set PHP Version : 5.2.17 PHP Safe Mode : Off PHP Allow URL fopen : On PHP Memory Limit : 256M PHP Max Upload Size : 32M PHP Max Post Size : 33M PCRE Backtracking Limit : 500000 PHP Max Script Execute Time : N/As PHP Exif support : Yes ( V1.4 ) PHP IPTC support : Yes PHP XML support : Yes
GD Version : bundled (2.0.34 compatible) FreeType Support : Yes FreeType Linkage : with freetype T1Lib Support : No GIF Read Support : Yes GIF Create Support : Yes JPG Support : Yes PNG Support : Yes WBMP Support : Yes XPM Support : No XBM Support : Yes JIS-mapped Japanese Font Support : No
Image Path Exists: Yes Image Path Writeable: Yes Template Path Exists: Yes Template Path Writeable: Yes Cache Path Exists: Yes Cache Path Writeable: Yes05/26/2015 at 12:31 pm #email@example.comParticipant
I did check my purchase history to see if updates available but found none….05/26/2015 at 2:18 pm #335674Steven ZahmKeymaster
You do need to update the version of Slim you have installed. I have fixed your purchase history so the update shows up as being available. Apologies for the trouble!05/26/2015 at 2:27 pm #firstname.lastname@example.orgParticipant
Thanks- I see it in Purchase history now- I do not know what version i had- whether it was version 1 or not- so is it safe to delete it- and just load new version?05/26/2015 at 2:38 pm #335681Steven ZahmKeymaster
Yes, it should be safe to simply delete the older version and then install the new version. Before deleting the old template files, I would suggest making a backup of them first. Should not be needed but none the less it is the safe step to do.
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