[Jeff Foutch]

We have just recently began experiencing a few problems. First, the default search screen isn’t recognizing the various attributes being called in the shortcode. This is only happening on the default search page, if you input search criteria the results page is displayed correctly. However, on the results page, and only the results, the search field itself is not finding relevant data (ie. if you search for “staats” from the search field from the default search screen you find “staats” without a problem, but from the results page, if you enter new criteria it will not find it. We are using cMap, and our license has expired. We will gladly renew if needed.

[Steven Zahm]

@ Jeff

I’ve taken a look at your directory page and it seems to search fine. Can you give me an exact step by step to reproduce the issue you are experiencing? Also, can you copy/paste the exact shortcode you are using on that page in your reply?

[Jeff Foutch]

Sure, and thank you Steven. We used to be able to go to this page directly: http://www.njlpia.org/locate-an-investigator/ and it would display amost exactly like this: http://www.njlpia.org/locate-an-investigator/char/D/
That is the first problem.
The second issue is with search itself. If you select one of the alphaindex letters, then attempt a search using the search field you will not get a result.
Try searching for ‘staats’ from the default search screen http://www.njlpia.org/locate-an-investigator, you should get Peter Staats, now try selecting an alpha index letter, like “D”, you will then be here: http://www.njlpia.org/locate-an-investigator/char/D/
The search input field does not work at this type o URL.

[Jeff Foutch]

Here’s the shortcode we are using:
[connections str_address_country='County' show_alphahead='true' show_alphaindex='true' width='500']

[Steven Zahm]

re: @ Jeff

re: We used to be able to go to this page directly: http://www.njlpia.org/locate-an-investigator/ and it would display amost exactly like this: http://www.njlpia.org/locate-an-investigator/char/D/
That is the first problem.

Could I get a temp admin login so I can take a closer look at this? The login details can be posted here as a private reply.

re: The second issue is with search itself. If you select one of the alphaindex letters, then attempt a search using the search field you will not get a result.
Try searching for ‘staats’ from the default search screen http://www.njlpia.org/locate-an-investigator, you should get Peter Staats, now try selecting an alpha index letter, like “D”, you will then be here: http://www.njlpia.org/locate-an-investigator/char/D/
The search input field does not work at this type o URL.

Actually, this seems like it is working just fine as you do not have any entries in Connections where the last name begins with “D” and has the word staat in any any of the search fields. If you do the same thing but search for “glenn”; you’ll get a result.

The search message even lets you know that is what is happening with a link to clear the search results.

• You are searching for the keyword(s): staats
• The results are being filtered by the character: D

[Jeff Foutch]

This reply has been marked as private.

[Jeff Foutch]

I have switched it to the default template, to troubleshoot you will need to change it to the cMap template. Feel free to do so when ready, and thank you for your help.

[Steven Zahm]

@ Jeff

I logged in… There seems to be an issue with the entry for “A Rated Investigations, Inc.“. I set the entry to unlisted so it does not display and now the directory displays just fine using the cMap template.

My best guess is that the logo they uploaded is either corrupt and/or too large. Either way that is causing PHP to either error out or run out of memory.

To fix. Log in to your site using FTP and navigate to this folder:
../wp-content/uploads/connections-images/

Find the folder, /michael-martinez/ and copy it to your desktop and then delete it on FTP.

Now, go to the Connections : Manage admin page and edit their entry. It should load like normal except that you will get an error about the image not being found.

Open the image you downloaded to your desktop and open it in you favorite image editor and scale it down so it is smaller and save it. Upload this smaller image to the entry, set the entry to be public and save.

Does that fix the issue?

[Jeff Foutch]

That did it! Thank you for the awesome support as usual. What I did was download the image, resize it, and upload.

[Steven Zahm]

@ Jeff

Great to hear!

I did notice that you have the max upload size set to 64MB. That is likely how a largin image was uploaded in the first place.

Unless you need that high of setting for other parts of the site, I suggest making it lower. Large images, even if their file size is small, can exhaust the memory allocated to PHP quite quickly.

If I have not asked before and you have a moment, I would truly appreciate a review as they really do make a difference. Many thank in advance!

https://wordpress.org/support/view/plugin-reviews/connections

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