[carolin]

I am running into issues re the licensing for cMap —

I have the live site and the sandbox site —
but when I tried to use my license on the sandbox it said ‘license activation had reached limit’ and would not allow me to license –

I guess the reason I am having issues is that I am not using the term ‘dev’ or ‘staging’ , etc — and am using a separate hosting account with the sandbox —
does this mean that I will have to get a separate license to use on the sandbox and live?
or deactivate my sandbox before I can put onto my live site ?

my sandbox is on http://goldcnew.purplecat.com
the live site is - http://goldcanyon.net

thanks in advance

Carolin

[Steven Zahm]

@ carolin

Yes, sorry, with your setup you’ll either need two licenses or juggle the activation of the license between the sites. Generally, I advise leaving the activation on the live site. Now, if your sandbox is actually a staging site, meaning all updates and changes occur there then are pushed to the live site after testing, then, leave the activation on the sandbox site and not worry about the live site. The only featured “disabled” on a site where the license is not active is in-admin updates and that is only because a license needs to be validated before an update can be permitted.

Hope that make sense!

[carolin]

I guess I can jockey between the 2 sites with the license — I only need to have the license on the sandbox briefly, at any point in time, to test out updates before I do the live site.

But how long should it take for the license to switch from one site to the other — if I use the Connections panel for example, to unlicense the sandbox, and add the live site URL – is there sort of a ‘rule of thumb’ of how long it will take for the switched site to be able to recognize the activation of the license and be able to be updated?

Thanks much.

[carolin]

I am asking the above question about how long it might take to be able to switch the license because I seem not to be getting the primary site to be able to update, because it continues to say that the ‘license is not active on the site’ — but I switched the URL to the primary site on the Connections site — ??

[Steven Zahm]

@ carolin

re: if I use the Connections panel for example, to unlicense the sandbox, and add the live site URL

What do you mean by “Connections panel“? Do you mean your purchase history page where you can manage sites or the Connections : Settings admin page under the Licenses tab?

If it is the former, the site activation/deactivation does not “migrate” from manage sites to the actual site. You still need to activate the license on the actual site.

My recommendation is to deactivate the license on the sandbox site on the Connections : Settings admin page under the Licenses tab and then activate it on the live site. The do the reverse to go from live to sandbox.

re: is there sort of a ‘rule of thumb’ of how long it will take for the switched site to be able to recognize the activation of the license and be able to be updated?

Immediately. The license status message on the Connections : Settings admin page under the Licenses tab are/were deceiving. They were cached for a 24 hour period so may not have actually reflected the actual state until that cached message expired and then refreshed. The latest version of Connections has corrected, I hope. So the status messages should be more realtime. They are still cached for a day, but more actions force the cache to expire and therefore it should be refreshed. I really hope that make sense!

Hope I have answered your questions!

[carolin]

Thanks much — I finally got the license to change over to the live site — I guess the mistake I made initially was just doing the license/site change over on the Purchase History page — but all is good now —
Again thanks.

[Steven Zahm]

@ carolin

Yes, you should manage them in the site’s admin. Only resort to the purchase history page if you no longer have access to the original site that the license was activated on.

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