Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Premium Support
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Free Support
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 5 replies, 2 voices, and was last updated 10 years, 3 months ago by
Steven Zahm.
-
AuthorPosts
-
04/30/2016 at 12:30 pm #374689
Bert Eelen
ParticipantDear Steven,
I am moving my website to a new server.
I have installed wordpress 4.5.1 and connections-pro 8.5.14
In the admin left column I now get something new Connections :: logs and not the usual connections admin link.
Everything I try to change gives me a “you do not have permission to see this”-message. I pressume it is a role isuue, but I don’t see how or where to change this. I have installed the Members-plugin but cannot see the connections-plugin capabilities.Attachments:
You must be logged in to view attached files.05/01/2016 at 3:11 pm #374854Bert Eelen
ParticipantDear Steven,
I must add that I tried to install an older version of Connections-pro and it gave the same result so maybe it’s something with the server.Best regards,
Bert05/02/2016 at 4:37 am #374871Bert Eelen
ParticipantThis reply has been marked as private.05/02/2016 at 10:03 am #374897Steven Zahm
Keymaster@ Bert
The method that was used to migrate the site did not properly bring over the WordPress capabilities (WP ties them to the domain). I’ve reset the roles/capabilities for Connections which adds the appropriate capabilities and things seem fine in that regard.
Looking at the manage page, there are many errors about images which can not be found. It seems the
../wp-content/uploads/connections-images/folder was not migrated from the old site to the new. You’ll have to move copy it to the new site using FTP.Hope that helps, let me know.
ps. I recommend using BackupBuddy or Duplicator to migrate a site as they properly take care of things like this.
05/04/2016 at 12:10 pm #375176Bert Eelen
ParticipantHello Steven,
Thanks for solving the role issue. I have moved all the logo’s and it looks OK.
I dodn’t know about duplicator.
Best regards,
Bert05/04/2016 at 7:37 pm #375232Steven Zahm
Keymaster@ Bert
Great to hear you are back up and running!
-
AuthorPosts
You cannot reply to this support topic. Please open your own support topic.
