The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
I am moving my website to a new server.
I have installed wordpress 4.5.1 and connections-pro 8.5.14
In the admin left column I now get something new Connections :: logs and not the usual connections admin link.
Everything I try to change gives me a “you do not have permission to see this”-message. I pressume it is a role isuue, but I don’t see how or where to change this. I have installed the Members-plugin but cannot see the connections-plugin capabilities.
I must add that I tried to install an older version of Connections-pro and it gave the same result so maybe it’s something with the server.
The method that was used to migrate the site did not properly bring over the WordPress capabilities (WP ties them to the domain). I’ve reset the roles/capabilities for Connections which adds the appropriate capabilities and things seem fine in that regard.
Looking at the manage page, there are many errors about images which can not be found. It seems the
../wp-content/uploads/connections-images/ folder was not migrated from the old site to the new. You’ll have to move copy it to the new site using FTP.
Hope that helps, let me know.
ps. I recommend using BackupBuddy or Duplicator to migrate a site as they properly take care of things like this.
Thanks for solving the role issue. I have moved all the logo’s and it looks OK.
I dodn’t know about duplicator.
Great to hear you are back up and running!
You cannot reply to this support topic. Please open your own support topic.