Replace a SiteShot image?

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 08/11/2015 at 8:02 am #342719
    Natasha Knox
    Participant

    Hi there, We have used SiteShot to generate images but unfortunately some of them are not displaying correctly due to the web page not loading etc at time of image capture. Is there a way I can access the .JPEGs and manually replace them via FTP or can this be done any other way? I look forward to hearing from you. Many thanks

    08/11/2015 at 9:39 am #342727
    Steven Zahm
    Keymaster

    @ Natasha

    ShitShot uses a service provided by wp.org to create the thumbs. The thumbs are created by that service are stored and served from that service. There is no way to manually delete or force refresh a thumb. The thumbs are cached for a period of about 24–48 hours after which they will be deleted and recreated. That said, if you have blanks/404 thumbs, if the site is up when the thumb is recreated the issue will fix itself.

    Hope that thoroughly answers your question.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You cannot reply to this support topic. Please open your own support topic.