Remove Pending purchase from my account

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This topic is: resolved

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 10/28/2015 at 5:01 am #352051
    Patrick Gaffney
    Participant

    Hi,

    I purchased the Pro Pack a couple of weeks ago and am very happy with it.

    At the time of purchase the first attempt didn’t process but I don’t know what went wrong. This is now showing as a separate ‘pending’ purchase on my account, right below the purchase which did go through. Can this be removed from my account as I
    obviously don’t need a second copy.

    Thanks.

    10/28/2015 at 10:06 am #352152
    Steven Zahm
    Keymaster

    @ Patrick

    These happen when PayPal purchases are are started but not completed. The system will have the status as pending waiting for PayPal to authorize/deny the transaction. If that response never comes, say as an example, because the Purchase button is clicked and the the browser Back button and the Purchase clicked again. This will create an pending instance that will never be completed. What happens then is the the pending after about a week will mark itself as abandoned and no longer wait for PayPal response. So, as you see, if I explained this clearly this transaction will not complete and you would never be charged.

    Hope that explains it.

    As for you request, I set the status as Cancelled.

    Hope that helps!

    10/28/2015 at 10:41 am #352158
    Patrick Gaffney
    Participant

    Many thanks … a very clear and helpful response.

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