The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Please have a look at my purchases and advise if I overspent on buying some of the plugins, that were included in the pro version ?
Hard for me to answer this specifically… I can say you do have two licenses of the Enhanced Categories addon. Do you need two licenses?
We only need one license per addon.
Have a look if I didn’t pay for anything over and above what I needed.
So if the Pro license paid for something I bought already please let me know.
I have processed the refund for the 2nd license of the Enhanced Categories addon. Please make sure to use the new license issues as part of the Pro Pack for that add on.
Hope this helps!
ps. The refund can take up to 10 business days to show up on your credit card statement even though I issued the refund. This delay is not within my control, if you experience it.
You cannot reply to this support topic. Please open your own support topic.