Reactivating licenses

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This topic is: resolved

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 02/01/2019 at 3:23 pm #483357
    Kathy Klossner
    Participant

    Hi Steven,

    I had moved my website from a stage building URL to the original. I deleted the staging website, but I’m still unable to activate my licenses.

    Deleted: stage.the-horse.org
    New: the-horse.org

    Please advise how I can activate it.

    Thanks,
    Kathy

    02/01/2019 at 4:39 pm #483358
    Steven Zahm
    Keymaster

    @ Kathy

    You can manage your licenses from the your purchase history page under the Licenses tab.

    Here are the instructions, just for future reference, under the License Activated on Another Site section.

    https://connections-pro.com/faqs/receiving-update-failed-plugin-update-failed/

    I already manually deactivate all the licenses from your staging site. YOu should now be able to activate them on you live site.

    Hope this helps!

    02/01/2019 at 5:22 pm #483369
    Kathy Klossner
    Participant

    Thank you Steven. I figured I had to deactivate the licenses on the old site first, which I forgot when I changed everything over. I appreciate the info for future reference.

    Cheers,
    Kathy

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