Purchased Import CSV Extension – not working

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Viewing 2 posts - 1 through 2 (of 2 total)
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  • 07/19/2017 at 9:40 am #429621
    Maia Jones
    Participant

    Hello,

    I just purchased the Import CSV Extension, activated the extension on my site, and imported a CSV file. It said the import was successful, but the entries do not show up in my Connections directory.

    Any suggestions would be appreciated!

    Maia

    07/19/2017 at 10:27 am #429624
    Steven Zahm
    Keymaster

    @ Maia

    The CSV File Requirements and Tips docs cover the most common issue. I would suggest starting there.

    To offer more specific advice, I’d need to see a copy of the CSV file you are trying to import. My guess though… is that you are trying to import/update non-existing entries by using/mapping the Entry ID column or not meeting the requirements for the entry name/type.

    Hope this helps, let me know.

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