Purchase Question

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , , , ,

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • 06/19/2016 at 5:15 pm #380020
    Jacquelyn Brubaker
    Participant

    We had the free version of Connections, deleted it, and installed the paid version of Connections. We are not seeing the tabs that were present in the tutorial including “licenses” and “imports”. The CSV zip downloaded just fine, but we are unable to use it at all. Please advise.

    06/19/2016 at 9:29 pm #380022
    Steven Zahm
    Keymaster

    @ Jacquelyn

    re: We had the free version of Connections, deleted it, and installed the paid version of Connections. We are not seeing the tabs that were present in the tutorial including “licenses” and “imports”.

    There is no “paid version” of Connections… there is only the free Connections. You need to reinstall Connections in order to use the CSV Import extension. The extensions and templates are add ons to the to the free Connections plugin which add features to it, for example, bulk importing via the CSV Import extension.

    I hope that clears up the confusion so you can get up and running!

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

You cannot reply to this support topic. Please open your own support topic.