Problem Updating Widgets

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This topic is: not resolved

Tagged: 8.5.16, error, extension, update, widget pack

This topic has 1 reply, 2 voices, and was last updated 6 years, 11 months ago by Steven Zahm.

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06/08/2016 at 5:28 am #378762

HCDPaul
Guest

Hi. We’re having problems updating the Widgets on our internal intranet. The update shows, but when we try and install we get the following:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Plugin Connections Widgets (1/1)

Downloading update from http://connections-pro.com/edd-sl/package_download/MTQ2NTYzNzA4ODowNzYzYmZiNTExOTQ0OGFjY2I4OWNlYWNkM2U2YjA4YTozMTk2OmRkYWU1ZWQwZTVlZWIzN2RjNTU4ODMyZDVhZWViYTgyOmh0dHBALy9oY2Qtcy1pczAxLmhjZC5sb2NhbC8xODM0…

Unpacking the update…

An error occurred while updating Connections Widgets: Could not create directory. connections-widgets/templates/recently-modified

Disabling Maintenance mode…

All updates have been completed.

Amy ideas?

06/08/2016 at 9:15 am #378806

Steven Zahm
Keymaster

@ HCDPaul

Hmmm, That’s an error from WordPress. Basically the server will not allow the folder and/or file be created. Unfortunately I can not tell you why. My first suggestion in trying to resolve this is to download it from your purchase history, deactivate and delete the Widget Pack and then manually install it again.

Hope that helps, please let me know.
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