[parkwest-financial-group]

I’m having a problem with the cMap plugin in that the Connections Directory will display options on my website page, but none of the shortcodes are showing. I want to display pagination with a position below the directory, a search and categories. I have tinkered with the codes until I’m blue in the face and I couldn’t find my situation on the fourm.I take it this setup is wrong: [connections enable_pagination='true' pagination_position='after' connections page_limit=10]. I would appreciate any direction you can give in this matter.

[Steven Zahm]

From you description it sounds like you may have not activated the template to be used on the Connections : Templates admin page…

When you first install cMap as a plugin and activating it, this just registers it with WordPress. After you activate on the PLugins admin page you then need to go to the Connections : Templates admin page and activate it on that page. This activation tells Connections to use this particular template from the many available.

Hope that clears up any confusion on activating a template.

Now, the shortcode…

You do not need to add the default options. You only need to add them to change the default. So, your shortcode only needs to be:

[connections page_limit=10]

If you’ve been copy/pasting the shortcode and its options from the web page into the WordPress Visual editor tab, you will need to delete it and manually type it in by hand. Why? When you copy/paste from a webpage into the WordPress Visual editor you also paste the underlying HTML. This HTML when mixed with the shortcode will break the ability of WordPress to properly parse the shortcode correctly. If you want to copy/paste always do it in while the Text tab is selected in the WordPress editor. This is not a defect with Connections, not a defect at all actually it is just the way the WordPress editor works.

Hope that helps!

[parkwest-financial-group]

Steven,

The plugins license has been activated. But if there is another place for activation, I’d like to know where.

Thanks.

[Steven Zahm]

From my previous reply…

After you activate on the Plugins admin page you then need to go to the Connections : Templates admin page and activate it on that page.

From your last reply, It definitely sounds like you’ve activated cMap on the Plugins admin page otherwise you would not be able to register the support license key. So that is good. But that still leaves — did you activate the template on the Connections : Templates admin page? Here are the installation instructions from the template installation doc page:

1. Download the zip file from your purchase confirmation email or from
   your Purchase History and save it to your desktop.
2. Install the attached zip file as a plugin.
   1. Go to the Plugins admin page.
   2. Click Add New.
   3. Click Upload.
   4. Select the zip file that you downloaded to your desktop.
   5. Click Install Now.
   6. Click Activate.
3. Go to the Connections : Templates admin page.
4. Activate the template that you purchased.

To ask the question another way just so we can make sure we’re on the same page — did you do steps 3 and 4?

If you did, then you’ll have to share a link to the page with the issue and give me a temp admin login so I can see why it is not working for you. The login details can be sent using the contact link at the bottom of the page. PLease make sure to paste a link to this forum thread so I can relate the two. Thanks!

[parkwest-financial-group]

I think the problem is with my theme and it’s conflicting with cMap. I’m communication with the developer now about this issue and don’t know if I will have to change it completely. In the meantime, I’d like to request a refund until this gets sorted out.

[parkwest-financial-group]

I was just checking on my last request to find out if I was given a refund.

Thank you for your assistance

[Steven Zahm]

Yes, I just have process the request for the refund. The support license key is also revoked (part of refunding).

Thanks for your interest in Connections.

[Author]

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