Plugin Update

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 09/01/2014 at 8:49 am #302500
    Mandý
    Guest

    Hello Steven,

    I have used the Tile Plus Plugin for a while now but since Version 3.0.1 there has not been an update shown in the WordPress plugins area. I tried to updte to Connections 0.8 (currently I still have version 0.7.9.5 insalled) but that would brake my layout.
    Now I would want to update not only Connections but also Tile-Plus (I see the newest version is 4.0.2). How do I get the update File if it is not shown in the WordPress Plugins area?

    Thanks!
    Mandý

    09/01/2014 at 10:32 am #302518
    Steven Zahm
    Keymaster

    @ Mandý

    You need to login and download the update from your purchase history for Tile Plus. Only Tile Plus 4.x and greater will updates show up in the admin, only if your purchase has a support license key. Whether or not you have a support license key depends on when you made your purchase. Your purchase could be a grandfathered purchase where you are free to download updates from your purchases history at anytime. Newer purchases(beginning the end of 2013) have support license keys which require to be renewed annually in order for continued access to updates via the WordPress Plugins admin.

    I hope that helps!

    09/02/2014 at 2:47 am #302556
    Mandý
    Guest

    Thank’s for your fast reply!
    Then I will try to find my login data :)

    Greatings Mandý

    09/02/2014 at 8:40 am #302575
    Steven Zahm
    Keymaster

    @ Mandý

    Let me know if you need help. I did try to lookup your details, but the email address that was used to post here wasn’t used to make a purchase. If you can let me know of other email addresses you may have used, I can try looking those up.

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Viewing 4 posts - 1 through 4 (of 4 total)

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