Plugin update not taking – shows update still required

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 09/28/2018 at 11:33 pm #473753
    Baldwin
    Participant

    Last few updates of various connection components show update still required after update! Most of the time, it goes away after second update. However, Connections Business Directory Form 2.6.1 shows that I have 2.6 after update!! Keeps trying to update, and old version number still shows. Update all report success.

    09/29/2018 at 8:09 am #473778
    Steven Zahm
    Keymaster

    Apologies for the trouble! It appears there was an issue with the update file. I’ve corrected this and Form should now update.

    In regards to the update occurring twice, I’ve never seen that before. I would like to investigate to ensure there is no bugs in the update code. Could you please create a temp admin account using this plugin:

    https://wordpress.org/plugins/temporary-login-without-password/

    Reply back, as a private reply, with the login link.

    Thanks!

    09/29/2018 at 10:58 am #473787
    Baldwin
    Participant
    This reply has been marked as private.
    10/01/2018 at 11:25 am #473861
    Steven Zahm
    Keymaster

    I’ve looked into this both on your site and my test site. There seems to be only one scenario were I was able to replicate this.

    On the Updates admin page (under the Dashboard admin page). If I check the box beside the update and click the Update Plugins button. The plugin update will not be recognized, oven though it has actually been updated.

    In testing I also tested updating using the following methods:

    • Clicking the View version details link on the Updates admin page and then clicking the Install Update Now button in the popup.
    • Clicking the View version details link on the Plugins admin page and then clicking the Install Update Now button in the popup.
    • Clicking the update now link on the Plugins admin page.
    • Checking the checkbox next to the update on the Plugins admin page and choosing the Update option from the Bulk Actions.

    None of the above methods produced the issue.

    Is this you experience? The method where I was able to produce the issue, is this how you update plugins? If not, could you explain which method you update plugins so I can continue to try to reproduce it.

    10/01/2018 at 1:49 pm #473862
    Steven Zahm
    Keymaster

    Ok, was able to track down and correct the update bug where selecting the plugin update to update on the Updates admin page and clicking the Update Plugins button would still display the update even though the update was installed. The next Connections update will correct this.

    If you have experienced this issue in any other the ways in which a plugin can be updated, please let me know.

    10/01/2018 at 1:56 pm #473873
    Baldwin
    Participant

    I usually do the updates from the Dashboard/WordPress Updates page. This is where I have seen the problem. Not sure if that’s the page you are referring to. But thanks very much for the amazing support, as always!

    10/01/2018 at 2:11 pm #473877
    Steven Zahm
    Keymaster

    RE: I usually do the updates from the Dashboard/WordPress Updates page.

    Yes, that is the page that I am referring to.

    RE: thanks very much for the amazing support, as always!

    Thanks!

    If you have a moment, I would truly appreciate a review as they really do make a difference.

    https://wordpress.org/support/plugin/connections/reviews/

    Thanks in advance for your time!

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

You cannot reply to this support topic. Please open your own support topic.