Plugin update failed / License problem

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This topic is: resolved

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 07/11/2016 at 9:16 am #382311
    John Haddad
    Participant

    I received notice of a new update for cMap. Went to update the plugin, but kept getting plugin update failed. I read the forums to check for a solution. All I found was that I should check the license. the valid license was entered, but I figured I would deactivate and the activate the license just in case. Now I am getting the notice License activation limit has been reached.

    My problem now is that I don’t have a valid license on my live site. Secondly, I can’t update the template.

    Please advise as soon as possilbe since my live site is not showing correctly now.

    John

    07/11/2016 at 9:23 am #382313
    John Haddad
    Participant

    Ah, I found the problem. I had originally purchased the cMap template while I was working on this in development. I didn’t realize that the license was tied to the development site. So that’s why the plugin wouldn’t update. It’s also why when I deactivated the license and tried activating it, it wouldn’t work.

    So I went to my account, manage site and deactivated the old development site, then put in the URL of the production site. Went back and activated the license and it worked. Now the plugin updates successfully.

    07/11/2016 at 10:35 am #382320
    Steven Zahm
    Keymaster

    @ John

    re: I didn’t realize that the license was tied to the development site.

    Yes, the license would be tied to the site it was activated on. Except for the following:

    • localhost
    • 10.0.0.0/8
    • 172.16.0.0/12
    • 192.168.0.0/16
    • *.dev
    • .*local
    • dev.*
    • staging.*

    re: So that’s why the plugin wouldn’t update. It’s also why when I deactivated the license and tried activating it, it wouldn’t work.

    Correct. Deactivating on the first site and activating on the second does work, but not immediately because the software that handles the caches license checks which are cleared daily.

    re: So I went to my account, manage site and deactivated the old development site, then put in the URL of the production site. Went back and activated the license and it worked. Now the plugin updates successfully.

    Yes, this would cause the above mentioned cache to be flushed and the license check to pass immediately.

    re: Please advise as soon as possilbe since my live site is not showing correctly now.

    I’m curious about this. If WordPress is unable to pull an update, no files are changed so nothing would have changed.

    How did it not display correctly?

    07/11/2016 at 10:49 am #382323
    John Haddad
    Participant

    I didn’t really check the site. I panicked when the license was deactivated and just assumed the template was working, when in fact, it was. All is well. Thanks for the response.

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