Plugin update breaks site

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved
Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 03/13/2013 at 12:29 pm #253948
    Vanessa
    Guest

    Hi there,

    I’m not sure if this is a bug or not, but the last two times I’ve processed an update to the Connections plugin, my WordPress site has stopped working. All I get is a blank screen when I browse to the site. To resolve, I need to delete the connections folder from wp-content/plugins/ folder, refresh the site in a browser, then reinstall the plugin. All my data comes back and the site works fine.

    As I said, I’m not sure if it’s a bug, but I thought I’d post anyway.

    Thanks, V-

     

    03/13/2013 at 2:45 pm #253976
    Steven Zahm
    Keymaster

    @ Vanessa

    When did you hit upgrade? Last night? Today?

    03/15/2013 at 8:49 am #254176
    Brian Barrett
    Guest

    I just performed an update this morning, thankfully on my test site and here is the messahe I get now…..

     

    Fatal error: Class ‘cnRole’ not found in /home/hoasite/public_html/test/wp-content/plugins/connections/connections.php on line 489

     

    Please tell me how to correct this issue.

     

    Brian

    03/15/2013 at 8:52 am #254177
    brianhoaconnections-com
    Participant

    I updated my test website this morning and received the following error code:

     

    Fatal error: Class ‘cnRole’ not found in /home/hoasite/public_html/test/wp-content/plugins/connections/connections.php on line 489

     

    Please tell me how to correct.  Once fixed I will be able to update my client sites.

     

    Brian

    03/15/2013 at 4:21 pm #254223
    Trace
    Guest

    We noticed an identical blank screen issue …. client called us up twice about the issue and upon going to the site it was white paging …. then going to the simple of act of logging into the dashboard and doing nothing else brought the site back up …. the second time it happened, we started looking to see if this site had any different plugins than the hundreds of other sites we have that use virtually identical plugins …. this one had connections … we had started to use the plugin at some point in the past and then stopped due to other issues we were having with it  … just a heads up, hope this helps.

    03/15/2013 at 8:59 pm #254235
    Steven Zahm
    Keymaster

    @ Brian & Trace

    Simply deactivating and re-activating the plugin seems to resolve the issue. Not sure why a very few out of many thousands encounter this … any why the next update I’ve added a check for cnRole and if not found will specifically load the file …. even though it is already included.

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)

You cannot reply to this support topic. Please open your own support topic.