The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
I have the CSV extension version 0.8, but WordPress doesn’t pick up the fact that it is now 1.2
Connections is updating correctly.
Does it need doing manually?
Older versions did not support single click in-admin updates so you need to do the update manually. You’re actually grandfathered into the new update system. You’re free to manually update at any time. You can access your updates from your purchase history page. To have in-admin updates I have to generate a support license key for your purchases. If I do that those support key must be renewed annually (at a discount), if left to expire you would lose access to both in-admin updates and manual updates. So the better deal for you is to continue to manually update. If you would like in-admin updates, I can generate the support keys. If you would like me to do so, let me know.
Hope that helps!
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