Plugin Broke on clicking profile Update

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 03/30/2016 at 6:00 pm #371118
    Cole Schweikhardt
    Participant

    Steven, today, on site we’re working on with version 8.5.8, we uploaded a profile photo, made some other edits to the profile and clicked Update.

    Once done, we were returned a blank white screen and we appear to have lost data in that specific category.

    You can see on the physician’s page how that shows on the front end.
    http://67.225.129.146/~wnhhc/our-practice/our-physicians/

    Our Staff page/category is still rendering fine here:
    http://67.225.129.146/~wnhhc/our-practice/our-staff/

    Before messing around with it, I wanted to see if you had a suggestion to troubleshoot. In the admin only 2 of 19 profiles display

    03/31/2016 at 9:03 am #371174
    Steven Zahm
    Keymaster

    @ Cole

    Navigate to the ../wp-content/uploads/connections-images/ folder via FTP. look for the folder for the entry causing the problem and delete it. Doing so should restore the functionality.

    The issue… a multi-megapixel image was uploaded causing the memory allocated to PHP being exhausted when Connections tries to process it. There are protections to try to prevent this from happening by using wp_max_upload_size() but this can be overridden by changing the default max upload size for upload_max_filesize or post_max_size to values that can easily exceed the memory available to PHP.

    Hope that helps! Let me know.

    03/31/2016 at 11:10 am #371222
    Cole Schweikhardt
    Participant

    Thanks Steven. That seemed to do the trick. We should not have been trying to load a large image, but apparently that was the case.

    03/31/2016 at 11:34 am #371224
    Steven Zahm
    Keymaster

    @ Cole

    Good to hear this is sorted.

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Viewing 4 posts - 1 through 4 (of 4 total)

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