"PLease Wait" and only importing one record

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This topic is: resolved

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • 03/10/2017 at 10:58 pm #415183
    Alice
    Participant

    Hello,
    I have the latest version of this extension.
    I had previously successfully imported a batch of records.
    I’m trying to import a new batch tonight, and it is stuck at “Please Wait” for up to an hour. I looked at “recent activity” in the plugin and it appears only the first record is being added. I’ve tried text file, csv from Excel, and csv from Google Sheets.

    I have a Mac, so I was unable to do F12 to look at the console to see error logs.

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    03/13/2017 at 11:37 am #415431
    Steven Zahm
    Keymaster

    @ Alice

    The CSV files look fine. I suspect a PHP error is stopping the import. Likely the caused by another plugin. You can try deactivating all active plugins except Connections related one during an import.

    You can sloe review the PHP error log, I suspect something will be in there that may give a hint at the cause of the issue. You’ll have to contact your web host to ask them where your PHP error log is because each host is different.

    If you wish, I can take a closer look. To do so, I would need both a FTP login and a WP admin login. The login details can be posted here as a private reply.

    03/14/2017 at 2:37 pm #415580
    Alice
    Participant

    Thanks Steven.
    As it turned out, turning off caching solved the problem.

    03/15/2017 at 10:44 am #415698
    Steven Zahm
    Keymaster

    @ Alice

    That’s good to hear. What caching was enabled causing the issue?

    03/16/2017 at 3:07 pm #415948
    Alice
    Participant

    W3 Total Cache

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