Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
10/18/2014 at 8:49 am #307469JeffGuest
After I upgraded my pictures were not showing on our Faculty/Staff page. It looks like prior to the upgrade images were stored here (wp-content/connection_images), after the upgrade it looks like the images are store in a directory per person based on firstname and lastname located here (wp-content/uploads/connections-images). When I viewed the source for my directory page it was referencing the new path (wp-content/uploads/connections-images), but using the old file name in the root of this directory. So, I copied all the files into the root of that directory and it displays now. Since I am having an issue with imagick (already posted in a different area) I am unable to add/edit any users, but I assume it will create a new folder versus put the image in the root folder.
Thank you10/18/2014 at 10:08 am #307472Steven ZahmKeymaster
I just replied to you in the other support forum thread.
Yes, there is a new folder structure. Connections will move the files automatically but because of the Imagick error it is possible this process can not complete.
Not sure how simply moving them to the root of the new directory is working for you. My best guess is you’re not using the
$entry->getimage()method to display them in your custom template. Is that correct?
re: but I assume it will create a new folder versus put the image in the root folder.
No, they will be put in the entry’s subfolder, not the root.10/19/2014 at 8:39 am #307515JeffGuest
Correct, I am not using $entry->getmage(). I am just using the the shortcode.10/20/2014 at 11:16 am #307604Steven ZahmKeymaster
Sorry, I do not think I was clear …
The template on your site appears to be a custom template. This custom template appears to not use the
$entry->getimage()function to display the entry’s image. If the template is not using this function … images will not be shown for any new entries because those images will exist in the new folder path under the entry name; not the root folder.
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