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Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

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Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

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This topic is: resolved

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Viewing 4 posts - 11 through 14 (of 14 total)
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  • Author
    Posts
  • 09/04/2015 at 3:40 pm #345581
    Enrique Garibay
    Guest

    Steven thank you for your help. I doubt that my team would have found that issue as being the cause. thanks again for your help. How much do I owe you? Sincerely, Enrique.

    09/05/2015 at 11:40 am #345670
    Steven Zahm
    Keymaster

    @ Enrique

    re: thank you for your help

    No problem, glad to help!

    re: How much do I owe you?

    Well, I have no method to accept donations or collect fees for support other than through purchases. If you’d like to thank me monetarily, making a purchase of any of the items for sale would be great.

    Another way which would be great is to leave a review. They really do make a difference and it would be truly appreciated. Many thanks in advance!

    https://wordpress.org/support/view/plugin-reviews/connections

    09/16/2015 at 1:49 pm #346960
    Enrique Garibay
    Guest

    Steven, should files in the connections related folders have “apache” ownership? Or regular ftp user ownership? I’m seeing apache ownership at present which seems odd. Thanks. Enrique.

    09/16/2015 at 3:03 pm #346978
    Steven Zahm
    Keymaster

    @ Enrique

    Depends on how the site user/user groups are defined. From some casual Google searches it seems that it’s common to have all wordpress files in your web accessible space with apache user and group set as their owner. BUt, like I said, I am not a server admin and this is a little beyond my expertise.

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Viewing 4 posts - 11 through 14 (of 14 total)
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