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This topic is: resolved

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 03/08/2013 at 9:36 am #253419
    Dan
    Guest

    I had a temporary site where I was setting up a site for a client hosted with Hostgator and connections worked fine.  When I switched the site over to Lunar pages (their hosting company) the picture stopped showing up.  Please help.

    03/08/2013 at 9:38 am #253420
    Dan
    Guest

    The page is http://www.wolcf.org/meet-the-staff/name/philip-mcneill/

    03/08/2013 at 10:43 am #253429
    Steven Zahm
    Keymaster

    @ Dan

    This seems to be a host problem and my web server configuration knowledge is limited… but I’ll try.

    The issue is on the new server, access to TimThumb script is forbidden, the server is returning response 403. I really don’t know the reason why it would be forbidden, but…

    A Google search has turned up these possible solutions:

    Try adding this to the .htaccess file:
    SecFilterEngine Off
    SecFilterScanPost Off

    If that doesn’t work, try:
    Set the permission on the following folder to 0775:
    ../wp-content/plugins/connections/includes/timthumb/

    The try setting the permissions on this file to 0775:
    ../wp-content/plugins/connections/includes/timthumb/timthumb.php

    If that doesn’t work, you’ll have to contact your web host and ask them to white list the following mod_sec rules: 340151 AND 340153 AND 1234234

    If you have to have these rules white listed, then you’ll very likely need to change the permissions back to where they were. And they should be, for reference:

    Set the permission on the following folder to 0755:
    ../wp-content/plugins/connections/includes/timthumb/

    The try setting the permissions on this file to 0644:
    ../wp-content/plugins/connections/includes/timthumb/timthumb.php

    Please let me know how this goes.

    03/08/2013 at 10:46 am #253433
    Steven Zahm
    Keymaster

    @ Dan

    Oh, I should have suggested:

    First simply try de-activating Connections and re-activating it followed by activating any random template and then re-activating Excerpt.

    03/08/2013 at 12:17 pm #253461
    Dan
    Guest

    I tried everything but the white listing and nothing has worked so far.  I contacted Lunar Pages about white listing and they want me to open a ticket and have their administrators approve because we’re on shared hosting.  I’m going to send your post and see what they say.

    03/08/2013 at 3:05 pm #253497
    Dan
    Guest

    I’m running into issue after issue with Lunar Pages with plugins that work fine on Hostgator so I’m going to switch my client over to Hostgator.  We can consider this resolved.  Thanks for your quick response.

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Viewing 6 posts - 1 through 6 (of 6 total)

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