The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
Whenever I upload a picture to a profile, there is a white boarder around the photo. Is there a way to get rid of it, or change it to transparent?
If the image has to be scaled, image area will have to be added so the image does not distort. The only way to prevent this is to crop the image to the same ratio manually before you upload so when the image is scaled nothing has to be added to maintain the image ratio.
Another option … If image distortion is not an issue for the image you’re uploading, on the Connections : Settings admin page under the Image settings you can select the “None, scale to fit” option.
Sorry, just noticed this was in reference to Excerpt Plus, scratch the alternative option. You’ll have to preprocess the images to the correct ratio before uploading.
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