Parse error is preventing access to WordPress dashboard

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: resolved

Tagged: , ,

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • 03/28/2017 at 2:19 pm #417650
    Pat Collins
    Participant

    Not sure where this topic should be posted – I went to update my WordPress site and received this error message:

    Parse error: syntax error, unexpected ‘(float)’ (double) (T_DOUBLE_CAST) in /home4/pat2fewa/public_html/wp-content/plugins/connections/includes/entry/class.entry-actions.php on line 1019

    Not sure what to do since I can’t access anything in WordPress admin area – all I get is the error line above.

    Any suggestions?

    Attachments:
    You must be logged in to view attached files.
    03/28/2017 at 3:47 pm #417678
    Steven Zahm
    Keymaster

    @ Pat

    Part of the issue is the server is very likely running a very old and unsupported version (for years). I recommend to update your site to run a more recent version of PHP. WordPress recommends version 7.0 due to it being much faster and far more resource efficient. I recommend at least version 5.6 (which is actually going to be unsupported soon if I remember correctly).

    You should be able to delete the ../wp-content/plugins/connections/ folder via FTP. The will let you back in you admin. Now you can reinstall Connections as you normally would. You data is completely safe and will not be deleted by deleting the plugin folder.

    I released a revised update today which will make it work again on the very old version of PHP. It’s a very minor change but necessary for that old version. So you could also wait and install the new update if you wish.

    My do apologize for the trouble this has caused you!

    03/30/2017 at 6:18 pm #418234
    Pat Collins
    Participant

    Thanks for the tips — I updated to the most recent version of PHP and all is good!

    No need for apology – I shouldn’t have assumed I was automatically running the most recent version of software (more for me to learn!)

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

You cannot reply to this support topic. Please open your own support topic.