Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
10/24/2018 at 6:12 pm #475672
Steven, I have a couple of issues. The first one is that when I go to a list of businesses that has multiple pages and click on to the next page it gives me an error. Have you come across this at all? If you want to see what I am talking about my site is http://www.mymesaaz.online. The second issue is that I can’t get the maps API to work. They have changed how it all works since the instructions I read to get it to work had been done. Do you know somewhere I can go to figure out how to get it to work? I am using the cMap template.10/24/2018 at 8:25 pm #475673
RE: when I go to a list of businesses that has multiple pages and click on to the next page it gives me an error. Have you come across this at all?
Navigate to the WP Settings : Permalinks admin page. Make no changes, scroll to the bottom of the page and click the SAve Changes button. This forces WP to refresh its permalink structure.
RE: I can’t get the maps API to work.
Open the directory page in Chrome and click the link for the “1on1 Nutrition & Fitness LLC” profile page. Now, hit the F12 key and then click the Console tab.
You will see the error from Google which is:
Basically what this means is that you need to update the site referrer restriction for your Google Maps API key to allow this site to use the Google Maps API.
Hope this helps!10/25/2018 at 12:17 am #475674
Thanks for your response Steven. I tried doing the save on the permalink. It’s still giving me the same issue.
Attachments:You must be logged in to view attached files.10/25/2018 at 10:00 am #475696
Unrelated… but since you have a login widget in the sidebar, I do recommend turning off the login form within the entries. Navigate to the Connections : Settings admin page and click the Display tab. Disable the “Login Form” Content block in both the Results List and Single Entry sections.
In regards to the pagination… It appears something is “hijacking” (for the lack of a better term) the
pgpermalink but only in the directory root. Filtering by category and then going to a page works, ex:
I can tell this is not happening as a redirect, so this is occurring very early in the WP load process…
Try deactivating and reactivating Connections followed by saving the Permalinks again.
If that does not work. Disable all plugins except the Connections plugin and its addons. Save the permalinks again.
Please share your System Info with me by navigating to the Connections : Tools admin page and clicking the System Info. Scroll to the bottom of the page and create a share link. Reply back, as a private reply, with that link.
Or, create a temp admin account using this plugin:
Reply back, as a private reply, with the link.
Lastly, is your .htaccess file “standard”, meaning, have you added any custom directives which affect WP?10/25/2018 at 5:25 pm #47571510/25/2018 at 7:17 pm #475726
Sorry to hear you are having trouble with the Google Maps API. Unfortunately this is not something I can set up for you.
The key is setup, but according to the error message from Google, the site referrer restriction is not correct.
You have two options…
The first is the easiest. Do not use Google Maps. Remove the keys from the Connections Settings admin page and the maps will default to Wikimedia Maps.
The second is remove the referrer restriction from the Google Maps API key in the Google Console.
There is one last one, correct the referrer restriction on the Google Maps API key in the Google Console. Keep in mind change are not immediate and can take several minutes to be propagated through Google’s servers.
In regards to the login link, what you supplied looks to be only the temporary security key… you need to copy paste the whole link.10/26/2018 at 1:06 am #47573110/26/2018 at 9:09 am #475758
Ok, I do not see anything in the system info that stands out as a potential issue. I’ll need a login, both the admin and ftp so I can try and figure this out.
In regards to entries without maps. Only entries with a lat/lng can be plotted on a map. This is called geocoding. Connections does this when an entry added/edited. It uses either OpenStreetMap (OSM) of Google Maps, if setup. Google Maps is pretty good at geocoding US based addresses, OSM is not all that great.
So that said, I suspect the mapless entries have no lat/lng and can not be geocoded automagically for you.10/26/2018 at 3:02 pm #47577110/26/2018 at 3:55 pm #475776
Perhaps the Google Maps Key was not correct and Google permitted n-number of geocoding requests before cutting your off… Kind of like a grace period.
I installed the Rewrite Rules Inspector plugin. There are some very suspect rules, one of which has basically “hijacked” the pagination of Connections and possible other plugins too. The rule is very, very broad. It’ll capture all requests which resemble:
My best guess as to the source is whatever was used to create the Channels/Noodle/Haha post types. The code implementing these will need to be corrected.
The reason I suspect that code is the suspect rule is grouped with the rules for those post types.
Three is another very broad rule that will cause issues too. It’ll capture any links like this:
I’m pretty sure a rule like that one will break core WP paged posts.
I hope this helps! Let me know.
ps. I was not able to use the FTP login info. I could not get it to work.
You cannot reply to this support topic. Please open your own support topic.