Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
- This topic has 6 replies, 2 voices, and was last updated 8 years, 7 months ago by Steven Zahm.
10/08/2014 at 9:14 am #306387
I have purchased connections to create a staff directory.
For some reason page 11 will not display.
http://www.ps102q.org10/08/2014 at 9:37 am #306388
The first thing to do is update your version of Tile Plus. The version you’re using is about two and a half years old. It is a free download to you which can be download from your [purchase history](http://connections-pro.com/my-account/purchase-history/). Make sure to carefully following the [installation/upgrade instructions](http://connections-pro.com/documentation/install/templates/). I do not think it solve whatever the problem is, but it is a good first step to make sure everything is up to date just in case.10/09/2014 at 1:15 pm #306641
I updated tile plus. Page 11 of the directory is still a no go, as you suspected. Now what?
Pete10/09/2014 at 4:00 pm #306653
Darn, I was still hoping that would be the solution…
My next best guess is that there is a very large image being used by one of the entries. I’ve run into this with a couple other users, but in the admin. After figuring out which, resizing it an reuploading solved the issue. I can do this for you since it’
ll only take mew a few minutes but I’ll need a temp admin account and FTP account. The login details can be sent to me via the contact link at the bottom of the page. Be sure to paste a link of this forum thread in the email too so I can relate the email and this support thread.10/14/2014 at 10:19 am #306993
That is probably what happened. Where does Connections keep the jpegs for the images? I think I can do this myself if you can just tell me where they are. Thanks Steve!10/14/2014 at 12:01 pm #306996
The images are saved in the
../wp-content/uploads/connections-images/folder.10/14/2014 at 12:09 pm #306998
It was the image for Ms. Kwin Ramos. After I resized it to a more web friendly size, the page loads fine.
Hope that helps!
You cannot reply to this support topic. Please open your own support topic.