Page 11 of staff directory does not display

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • 10/08/2014 at 9:14 am #306387
    pgebhardt
    Participant

    I have purchased connections to create a staff directory.

    http://ps102q.org/directory

    For some reason page 11 will not display.

    http://ps102q.org/directory/?cn-pg=11

    Please help!

    Thanks!

    Pete Gebhardt
    Webmaster
    http://www.ps102q.org

    10/08/2014 at 9:37 am #306388
    Steven Zahm
    Keymaster

    @ pgebhardt

    The first thing to do is update your version of Tile Plus. The version you’re using is about two and a half years old. It is a free download to you which can be download from your [purchase history](http://connections-pro.com/my-account/purchase-history/). Make sure to carefully following the [installation/upgrade instructions](http://connections-pro.com/documentation/install/templates/). I do not think it solve whatever the problem is, but it is a good first step to make sure everything is up to date just in case.

    10/09/2014 at 1:15 pm #306641
    pgebhardt
    Participant

    Thanks Steve,
    I updated tile plus. Page 11 of the directory is still a no go, as you suspected. Now what?

    Thanks!

    Pete

    10/09/2014 at 4:00 pm #306653
    Steven Zahm
    Keymaster

    @ pgebhardt

    Darn, I was still hoping that would be the solution…

    My next best guess is that there is a very large image being used by one of the entries. I’ve run into this with a couple other users, but in the admin. After figuring out which, resizing it an reuploading solved the issue. I can do this for you since it’
    ll only take mew a few minutes but I’ll need a temp admin account and FTP account. The login details can be sent to me via the contact link at the bottom of the page. Be sure to paste a link of this forum thread in the email too so I can relate the email and this support thread.

    10/14/2014 at 10:19 am #306993
    pgebhardt
    Participant

    That is probably what happened. Where does Connections keep the jpegs for the images? I think I can do this myself if you can just tell me where they are. Thanks Steve!

    10/14/2014 at 12:01 pm #306996
    Steven Zahm
    Keymaster

    @ pgebhardt

    The images are saved in the ../wp-content/uploads/connections-images/ folder.

    10/14/2014 at 12:09 pm #306998
    Steven Zahm
    Keymaster

    @ pgebhardt

    It was the image for Ms. Kwin Ramos. After I resized it to a more web friendly size, the page loads fine.

    Hope that helps!

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