Odd problem with Data reverting to previous version.

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Viewing 10 posts - 1 through 10 (of 11 total)
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  • 07/30/2014 at 5:09 pm #299084
    cheryl forziati
    Participant

    We have had an odd problem and I am trying to figure out what went wrong. We updated our name database… and something must of happened when we moved it to a new server, because the changes we made to the names/address reverted back to a previous version.

    Any clue how this could of happened? We also did a update in between of connections — could that have cause a problem????

    The odd thing was, I had several entries that had two addresses… and we had to reorder the address… so I dragged and dropped… Could this also be a problem with it not keeping the right order?

    Any help is GREATLY appreciated!!! thank you!!!!

    07/30/2014 at 5:16 pm #299085
    Steven Zahm
    Keymaster

    @ Cheryl

    Try this … go to the Connections : Roles admin page, on the right-side there is a checkbox to reset all role capabilities. Click it so there is a checked and then click the save changes button.

    Does that fix the problem? (Any duplicate data will still exist in entries since it is already saved in the db).

    07/30/2014 at 6:17 pm #299086
    cheryl forziati
    Participant

    HI Steven!

    yes that worked… Do I need to worry about this on future updates?

    07/30/2014 at 6:41 pm #299088
    Steven Zahm
    Keymaster

    @ Cheryl

    No, that wasn’t an update issue with Connections … when moving servers, something happened with the role capabilities. The custom capabilities required by Connections were removed or didn’t exist. Resetting the capabilities restored those custom capabilities.

    07/31/2014 at 9:52 am #299150
    cheryl forziati
    Participant

    Could this also of effected a missing image as well????

    07/31/2014 at 12:29 pm #299187
    Steven Zahm
    Keymaster

    @ Cheryl

    No, that would be very unlikely. Why, are you having an issue with images?

    07/31/2014 at 2:04 pm #299199
    cheryl forziati
    Participant

    yes… An Image was missing….

    The only other thing I did before we changed it to a live site — was backed up the site using another plug in called Duplicator…. could there be a conflict???

    Thanks!

    07/31/2014 at 6:22 pm #299285
    Steven Zahm
    Keymaster

    @ Cheryl

    An image … or all images? If it was a single image … its seems Duplicator missed it somehow or maybe got corrupt during the archiving from the source site or corrupted when being restored to the destination site.

    If all image were missing then Duplicator did not archive the ../wp_content/connection_images/ folder from the source site. I would imagine it would archive the entire wp-content folder. I have no personal experience with that plugin but I would be surprised if it did not.

    07/31/2014 at 7:46 pm #299286
    cheryl forziati
    Participant

    Hi Steven — Yes the images seem to be there! Phew at least. It was only one image — the rest were there. I used Duplicator to make a copy of the site from the live site — Still glad that the images were there… I’m have a challenge explaining to a cranky client why it reverted…. but at least there’s an explanation! Thank you!!!!!

    – Cheryl

    07/31/2014 at 7:49 pm #299287
    cheryl forziati
    Participant

    one other question… in the image area… how do you access the photos that are already uploaded? I seem to only have access to my desktop for that?

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