Notifications to admin not working

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This topic is: resolved

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Viewing 10 posts - 1 through 10 (of 22 total)
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  • Author
    Posts
  • 12/26/2014 at 3:15 pm #313423
    Christine Budzowski
    Participant

    Admin is not receiving notifications of new submissions. We’ve checked and rechecked the settings, disabled and re-enabled the plugin, to no avail.

    12/28/2014 at 11:01 am #313545
    Steven Zahm
    Keymaster

    @ Christine

    Can you confirm that WordPress is able to send email? You can use a plugin named Check Email to confirm.

    Also, just checking, when you’re testing, you are not logged in right? If you’re logged in, you will not receive an email because Form knows you’re logged in so Form knows that that you added the entry so there would be no need for an email to be sent.

    12/28/2014 at 11:37 am #313569
    Christine Budzowski
    Participant

    Hi Steven,
    I did verify that WordPress is able to send email, and it came through fine.

    We have never received notification when members have updated their directory listings using Form. Would it be an issue if a member was logged in and making an update and Admin was logged in elsewhere on the site? I can’t imagine that this would ALWAYS be the case, but it could account for some of the time.

    12/29/2014 at 10:05 am #313598
    Steven Zahm
    Keymaster

    @ Christine

    No, it would not be an issue if an admin were logged in.

    What is the permissions the user has? Edit Entry Or Edit Entry Moderated?

    12/29/2014 at 10:36 am #313613
    Christine
    Guest

    edit entry moderated

    12/29/2014 at 12:39 pm #313620
    Steven Zahm
    Keymaster

    @ Christine

    Ok, I jumped the gun a bit…

    You do receive notification when a user adds an entry right? I’m assuming you have the Add Entry Moderated permission set for the role.

    The issue is just when a user edits their entry that you do not get a notification, right?

    12/29/2014 at 5:22 pm #313624
    Christine
    Guest

    At this time we are manually creating a basic profile for new member users so Admin does that and then sends a link for them to update their profile. Existing users can update their profile at any time. and we get no notifications when they edit their entries.

    12/30/2014 at 10:33 am #313687
    Steven Zahm
    Keymaster

    @ Christine

    Ok, I think I see the issue after looking more closely at the email code. There’s a bug in Form. An admin submission notice will only be sent when a user adds their entry, not when they update it.

    I’ll try to get this fixed as soon as possible and release a bug fix. Apologies for the trouble.

    12/30/2014 at 10:56 am #313689
    Christine
    Guest

    Thanks so much. Can you let me know when the release is made? Appreciate your help.

    01/01/2015 at 10:17 am #313851
    Steven Zahm
    Keymaster

    @ Christine

    Yes, I’ll post back here when I release the update.

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