Notifications Not Sending/Being Receieved

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 10/09/2017 at 4:50 pm #437376
    Ralph Garcia
    Participant

    We are utilizing Connections by having users submit through the WordPress form. However, neither the admin or the user is being notified via email of new submission or approved/disapproved submission. I have checked within Connections’ setting and this is set up properly. Can you please help?

    10/10/2017 at 10:04 am #437440
    Steven Zahm
    Keymaster

    @ Ralph

    There is no notification sent when an entry is approved or unapproved. The admin does not get a notification because they are the one doing the approve or unapprove action. Currently the only notifications that can be configured is one to let the admin know a entry has been routed to the moderation queue and one letting a new user know that their entry has been submitted for admin review. Adding approve/unapproved notifications are on my feature request list.

    10/10/2017 at 1:33 pm #437469
    Ralph Garcia
    Participant

    Thanks Steven. Currently the admin is not being notified via email when a submission is sent to moderation nor is the user notified via email that their submission has been sent.

    10/10/2017 at 6:38 pm #437491
    Steven Zahm
    Keymaster

    @ Ralph

    Are the entries being routed to the moderation queue?

    Since Connections simply uses WordPress to send email, can you verify that the core WordPress emails are being sent? Try using an email logging plugin such as “WP Mail Logging Plugin”, “Email Log Plugin” or “Log Emails Plugin”. Connections is compatible with each. Also, it logs its own email. The logs can be found on the Connections : Tools admin page under the Logs tab.

    Hope this helps, let me know.

    10/10/2017 at 8:23 pm #437492
    Ralph Garcia
    Participant

    Hi Steven,

    Yes, posts are being sent to moderation and yes other WordPress notifications are being received.

    We used to utilize Connection’s form (log shows emails sent up through Oct 2nd when we were using it), but now have users use the “Add My Entry” option from their WordPress admin. Since this change we haven’t had any notifications sent or received.

    10/11/2017 at 10:20 am #437575
    Steven Zahm
    Keymaster

    @ @Ralph

    RE: but now have users use the “Add My Entry” option from their WordPress admin. Since this change we haven’t had any notifications sent or received.

    Ahhh, that’s it… the notifications are sent by Form. The admin Connections user profile page does not send notifications. Since you have Form, you should set it up so users can only add/edit there entry using it and block admin access.

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