Nothing happens when I try to export CSV

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Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • 10/12/2015 at 12:24 pm #350254
    Nash
    Participant

    I have tried multiple browsers/computers, and the export function does not seem to work for my site. Any suggestions?

    10/12/2015 at 4:06 pm #350339
    Steven Zahm
    Keymaster

    @ Nash

    re: the export function does not seem to work for my site.

    Could you give more detail? For example, when you say “nothing happens“, do you mean when you click the button, nothing happens? Or, does the progress bar show with the process spinner displays and then nothing happens? Or…

    This well help me identify a possible issue an offer a suggestion. Thanks!

    10/12/2015 at 4:15 pm #350342
    Nash
    Guest

    Hi Steve,

    The button appears to depress, the progress bar appears to start loading something, but then nothing happens. I can download other things like the settings .json file. I tried turning off sucuri in case that was the issue, no help. Thanks for your help. I appreciate it.

    10/12/2015 at 4:34 pm #350344
    Steven Zahm
    Keymaster

    @ Nash

    Ok, that helps! My guess there is a server error occurring in the background process that does the exporting. To narrow down what this might be, do this…

    • Open the page in Chrome.
    • Hit the F12 key.
    • Click the Console tab.
    • Click the export button.
      • Do you see any error? If you do, what are they?
    • Click the Network tab.
    • Click the XHR button to the right of the Filter box.
    • It is likely one of the last rows are red. Click that row and then click the Response tab that will be displayed.
      • In the Response tab, they might be an error. If there is, what is it?
    10/12/2015 at 4:52 pm #350350
    Nash
    Guest

    Hi Steve,

    Sorry, i had to redownload chrome and install developer tools, so it took a few minutes, but now that we can see the same thing, we should be good to go.

    Under console, the first error that comes up is this:

    Uncaught TypeError: Cannot read property ‘farbtastic’ of undefined$.farbtastic @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,farbtastic&ver=4.3.1:25$.fn.farbtastic @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,farbtastic&ver=4.3.1:19(anonymous function) @ colorpic.js?ver=1.5:3m.Callbacks.j @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,farbtastic&ver=4.3.1:2m.Callbacks.k.fireWith @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,farbtastic&ver=4.3.1:2m.extend.ready @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,farbtastic&ver=4.3.1:2J @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,farbtastic&ver=4.3.1:2

    Nothing under Network tab, though I do get a quick flash of red far down in the right hand corner (load time?) before nothing. Let me know if you want a screen shot?

    I should also point out, that none of the exports work?

    10/12/2015 at 5:26 pm #350355
    Steven Zahm
    Keymaster

    @ Nash

    Ok, that Uncaught TypeError error is the cause. Any script that tries to run after that error can not be run.

    Farbtastic is the old (legacy) color picker WordPress use to use once upon a time. Another plugin or the theme must be using it without making sure they limit its usage to there own admin pages, a best practice to that prevents theses types of conflicts.

    My suggestion… try deactivating all other plugins. Does the export work now? If it does not, then the theme is the cause. If it does work, then one of the plugins are the cause. Activate each plugin one at a time. After you activate a plugin, try to do an export. If you can, the plugin is not the cause. If you can not, then that plugin is causing the issue. Do this one at a time until you identify the bad plugin.

    Hope this helps, let me know.

    10/12/2015 at 5:39 pm #350361
    Nash
    Guest

    Bingo! My theme (Customizr) was using the plugin GMO Font Agent and this was the conflict. Thanks so much for figuring this out so quickly!

    10/12/2015 at 6:25 pm #350377
    Steven Zahm
    Keymaster

    @ Nash

    Thanks for the feedback! I’ll add this to my plugin conflict faqs.

    10/13/2015 at 12:32 pm #350436
    Steven Zahm
    Keymaster

    @ Nash

    Looks like this plugin breaks Jetpack too. For what it is worth, I added my voice too to the issue so hopefully the plugin author will fix it soon.

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