Support has been upgraded!
The Support Forum is closed. Not to worry! Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.
Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?
Please open a Support Ticket in your user account.
Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.
Please open a new support topic in the WordPress support forums for Connections.
11/18/2014 at 9:16 am #31031711/18/2014 at 11:17 am #310325Steven ZahmKeymaster
Actually, they’re not up to date which is why you are not seeing the Licenses tab on the settings page. The Licenses tab will only show when an extension or template that supports the licenses keys is installed and active.
Current versions are:
- cMap 4.1
- Form 2.0.2
- Link 2.0.2
- Market 4.1
- Email Encryption 1.1
You’ll be able to download the updates from your purchase history.
After you install the updates and activate the support license keys, you’ll be notified within the WP admin on the Plugins page when updates to extensions and templates are released. You’ll also will have the ability to update them with a single click — just like plugins from wp.org.
Hope that helps!11/18/2014 at 11:38 am #310344Toni MillsParticipant
This may be a stupid question, but now that I have downloaded the latest versions to my computer how do I install the upgrade without losing or adversely affecting current setup?11/18/2014 at 12:33 pm #310345Steven ZahmKeymaster
To update those the process is the same for all. Deactivate, delete and install the new version. The only thing you might need to do after is for Form. The shortcode options is use to have been deprecated. Backwards support was implemented for most of them. If you are using any, I suggest removing the options. The shortcode options are now on the Connections : Settings admin page under the Form tab. Additionally, Form no longer requires a dedicated page, so you could remove it if you want. Even more Form and Link are now integrated. Users that have been link with Link now can edit their entry from the frontend using Form. Check out the installation instructions for Form and Link.
Hope that helps!
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