not able to upload a logo

Support has been upgraded!



The Support Forum is closed. Not to worry!  Providing the top quality support you expect and we're known for will continue! We're not ending support, just changing where you submit requests. This will provide you with the best experience possible.

Premium Support

Have you purchased an addon for Connections such as one of our premium templates or extensions with a valid license and you need help?

Please open a Support Ticket in your user account.

Click here to open a support ticket.

Free Support

Are you using the free Connections plugin? Don't worry, you are still very important to us! We are still providing you with the same high quality support that we're known for.

Please open a new support topic in the WordPress support forums for Connections.

Click here to open a support topic.

This topic is: not resolved

Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • 11/14/2017 at 4:26 am #441160
    Iowah Munters
    Participant

    Hi,

    After several attempts I am not able to upload the logo. I receive the following error: See picture. In my database the logo is also visible. I tryed to entre a new entry, but it keeps going to a blank screen. Can you help out?

    Attachments:
    You must be logged in to view attached files.
    11/14/2017 at 9:59 am #441195
    Steven Zahm
    Keymaster

    @ Iowah Munters

    My guess is that the ../wp-content/uploads/connections-images is either not readable or writable due to server permissions. It might not even exist depending on server permissions. Can you confirm the folder is there and it is readable and writable.

    11/15/2017 at 3:25 am #441238
    Iowah Munters
    Participant

    I found the solution!

    Logo needs to be a .png

    If you import a .jpg the screen goes blanc.

    11/15/2017 at 9:59 am #441279
    Steven Zahm
    Keymaster

    @ Iowah Munters

    Hmmm… that would make it seem that their is an issue with the install and or configuration of the GD or Imagick libraries on the web host. Or, the program you are using to save the JPEGs are creating invalid files. Another possibility is the files that were being uploaded were too large (pixel size, not file size) and when the server opened them to resize it was running out of memory. Other avenues for you to explore if you wish.

    Hope that helps!

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.